Administrative Support Specialist with Customer Service Experience
Resume:
Tsedale R. Wallace
Apartment I
Williamsburg, VA 23188
E-mail: ***************@*****.***
OBJECTIVE: To find a position that will enable me to utilize my skills and training to develop the necessary qualifications to grow with the organization.
QUALIFICATIONS: Typing 60+ wpm, data entry, 10 key data entry, customer service, filing, copying, Medflow, Microsoft Word, Microsoft Excel, Logician, Mysis, Centricity Group Management, switchboard, knowledge of Medical Terminology/Pharmacology, certified EKG, urinalysis, vital signs, venipuncture/injection
Employment History:
Destiny’s Journey
February 2022-January 2025
Administrative Assistant:
Answering phone calls and assisting customers with any questions they have. Greeting customers and providing information requested. Filing, copying, data entry, and whatever additional duties requested by owner.
Virginia State Corporation Commission
September 2018-February 2022 Richmond, VA
Call Center Customer Service Associate:
Answering customer questions or concerns accurately and efficiently via telephone
Switchboard operation
Data look up utilizing the website and the Reflections program
Virginia Department of Taxation May 2017-September 2018 Richmond, VA
Temporary Position
Data Entry Specialist:
Keying customer information into the system for purpose of documenting their filing taxes
Proof reading customer information entered into the system to ensure accuracy
America’s Best Contacts and Eyeglasses
November 2015-April 2017 Glen Allen, VA
Optometric Technician:
Perform patient pre-screening to prepare for doctor to include experience with auto-refractors, retinal photography, visual fields/OTC, refractions, and tonometry
Assist with front desk duties to include but were not limited to appointment scheduling, switchboard operation, insurance verification, checking in patients, faxing, copying, filing, shredding, selling contact lenses, and dispensing contact lenses and eyeglasses to patients
Morris Family June 2012-February 2015 Sandston, VA
Medical Assistant:
Administered excellent care to the resident to include bathing, dressing, grooming, administering medication, and physical therapy
Prepared meals as well as other household needs
Checked vitals
Kaz Vision and Laser Center February 2010-January 2012 Newport News, VA
Office Administrator:
Utilize customer service skills by answering phones, greeting patients, and scheduling appointments
Check patients in verifying insurance and referrals
Update patient demographics
Collect co-pays and payments on accounts at check out
Type letters to patients regarding any missed or canceled appointments
Prepare patient charts
Call in prescription refill requests
Pull, make copies, and file medical records
Busch Gardens May 2009-October 2009
Part Time/Seasonal
Williamsburg, VA
Call Center Customer Service Associate:
Took ticket orders via telephone and scheduled group parties
Assisted customers with questions regarding tickets and group events as well as any other questions regarding the parks or pricing
Hampton Roads Eye Associates June 2006-October 2008 Hampton, VA
Office Assistant:
Utilize customer service skills by answering phones, greeting patients, and scheduling appointments
Check patients in, making sure they have proper insurance cards, referrals and information is presented
Collect co-pays and payments on accounts at check out
Pull and make copies, fax and file medical records and various other forms
Type letters to patients in reference to their missed appointments to assure patients still receive their proper care.
Christian’s Cottage, Inc. May 2004-May 2006 Charles City, VA
Medical Assistant:
Administered excellent care to out residents to include bathing, dressing, grooming, administering medication, and physical therapy
Prepared meals and the upkeep of residentâ  s housekeeping needs
Coordinated and created official documents, data entry, filing, faxing, and organized medical records
Daily charting of residents status and internet researching
JC Penny Telemarketing July 2001-December 2003
Part Time
Richmond, VA
Customer Service Associate:
Took catalog orders via telephone and answered any questions regarding products or orders
Made outbound calls to customers when needed
Third party verifier for telephone company
Cumberland Hospital September 1999-March 2001 New Kent, VA
Medical Transcriptionist:
Transcribed patient information from dictation and hard copy into documentation form
Delegated other medical records duties including researching and organizing patient information within their medical records
Basic administrative duties
Education:
1998-1999
Medical Assistant Certification Beta Tech
1990-1994
Advanced Studies Diploma New Kent High School
Thank you for your time and consideration.
Contact this candidate