Restaurant Operations Leader with Cash & Inventory Expertise

SAMANTHA HILL

**** * ********* *** ***** House, Chicago, IL 60401 872-***-**** ************@*****.***

SKILLS

Team Leadership & Supervision • Employee Scheduling • Inventory Management • Cash Handling & POS Systems • Customer Service • Problem Solving • Time Management • Sales Tracking • Staff Training • Communication • Social Media • Computer Proficiency

PROFESSIONAL EXPERIENCE

General Manager — Yolk, Chicago, IL

July 2023 - Present

•Supervise team of 15+ employees, creating weekly schedules and ensuring adequate coverage during peak hours

•Manage inventory orders and stock levels to minimize waste and ensure product availability

•Track daily sales and labor costs to maintain budget targets and operational efficiency

•Address customer complaints and resolve service issues to maintain positive customer relationships

Assistant General Manager — Yolk, Chicago, IL

March 2022 - July 2023

•Managed daily operations across multiple restaurant locations, maintaining service standards and consistency

•Gained experience in inventory management, sales analysis, and labor scheduling

•Trained new staff members on service procedures and company policies

Receptionist — Park Place Senior Living, St. John, IN

August 2020 - January 2021

•Provided customer service to residents and visitors while managing front desk operations

•Coordinated resident activity schedules and handled administrative tasks, including phone calls and correspondence

Server & Team Member — Various Establishments, Chicago Area

March 2016 - March 2022

•Provided customer service in high-volume restaurants requiring multitasking and attention to detail

•Handled cash transactions and performed end-of-shift register reconciliation

EDUCATION

Associate of Arts in Communications — Prairie State College, Chicago Heights, IL

Graduated May 2021

High School Diploma — Crete Monee High School, Crete, IL

Graduated Magna Cum Laude (3.6 GPA) Honor Roll for 4 years

PROJECTS & INITIATIVES

Over the Rose Hill Blog

Created and maintained a personal blog and Instagram account focused on fashion and lifestyle content, developing skills in content creation and social media management.

College Media Projects

Hosted a radio show and created a television program, gaining experience in planning, public speaking, and video editing.

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