Customer service manager, specialist, concern resolution specialist

DEBRA A. BAGNOLI

South Daytona, FL *****

386-***-**** • ************@*****.***

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PROFESSIONAL SUMMARY

Compassionate and dependable Caregiver / Medical Technician with many years of hands-on experience supporting individuals with daily living needs, mobility assistance, safety monitoring, and emotional support. Known for patience, professionalism, and the ability to build trust with clients, families, and interdisciplinary teams. Strong background in documentation, compliance, customer service, and high-responsibility environments. Reliable, safety-focused, and committed to providing respectful, person-centered care.

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CORE CARE SKILLS

Personal Care Assistance (ADLs)

Patient Mobility & Transfer Support

Vital Signs Monitoring

Medication Reminders & Observation

Infection Control & Safety Procedures

Dementia & Elder Care Support

Compassionate Patient Communication

Care Documentation & Reporting

Time Management & Reliability

HIPAA Awareness & Professional Boundaries

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CAREGIVING & MEDICAL EXPERIENCE

Caregiver / Med Tech

Private Clients, Assisted Living & Support Settings

Multiple Years

Provided hands-on assistance with activities of daily living, including bathing, grooming, dressing, toileting, and feeding.

Assisted patients with safe mobility, transfers, and use of assistive devices such as wheelchairs and walkers.

Monitored and recorded vital signs and observed changes in physical or emotional condition, reporting concerns promptly.

Supported medication routines through reminders and observation in accordance with care plans.

Maintained a clean, safe, and supportive environment to reduce fall risks and promote comfort.

Delivered compassionate companionship, emotional reassurance, and respectful communication.

Followed care plans, infection control practices, and confidentiality standards at all times.

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ADDITIONAL PROFESSIONAL EXPERIENCE

RAPT DEV Volusia County Transit — Paratransit Operator / Dispatcher / Customer Service

March 2025 – Present

Safely transport elderly and disabled passengers, ensuring dignity, comfort, and secure mobility assistance.

Assist passengers using wheelchairs, mobility devices, and lift equipment.

Maintain strict adherence to safety procedures, schedules, and regulatory compliance.

Communicate clearly and compassionately with riders, caregivers, and dispatch teams.

Hunt 4 Cars — Automotive Service & Sales Manager

July 2017 – July 2025

Managed daily operations, scheduling, documentation, and staff coordination in a fast-paced environment.

Demonstrated long-term reliability, attention to detail, and responsibility handling sensitive information.

Built trust-based relationships through clear

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