Medical Appointment Scheduler - 15+ Years Experience
Resume:
lenora thomas <*******.******@*****.***>
(no subject)
Sarah Willis <***************@*******.***> Mon, Aug 11 at 1:10 PM To: lenora thomas <*******.******@*****.***>
LENORA A. THOMAS
La Plata, MD 20645 240-***-**** *******.******@*****.*** PROFESSIONAL SUMMARY
Results-driven Medical Appointment Scheduler with 15+ years of experience optimizing provider calendars, coordinating high-volume patient schedules, and ensuring seamless clinic operations. Skilled in electronic health records (EHR) and scheduling software with a proven record of reducing conflicts, increasing provider productivity, and enhancing patient satisfaction. Recognized for strong communication, organization, and the ability to thrive in fast-paced healthcare environments. PROFESSIONAL EXPERIENCE
Medical Appointment Scheduler / Certified Nursing Assistant Kaiser Permanente – Mid-Atlantic States 2005 – Present
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Schedule and coordinate 500+ patient appointments per month for multiple providers, maintaining a 98% accuracy rate.
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Reduced scheduling conflicts by 30% through improved calendar management and cross-department coordination.
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Increased provider utilization by 20% by implementing proactive rescheduling of cancellations and no-shows.
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Serve as the primary point of contact for over 100 daily patient inquiries, achieving a 95% patient satisfaction rating based on feedback surveys.
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Developed and maintained detailed scheduling protocols, cutting appointment processing time by 15%.
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Partner with surgeons, nurse navigators, and clinical staff to ensure procedure times, equipment, and resources are fully aligned.
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Streamlined patient preparation process, resulting in zero same-day cancellations due to incomplete pre-op requirements.
CORE SKILLS
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Advanced Appointment Scheduling & Coordination
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Electronic Health Records (EHR) Management
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Calendar Optimization & Conflict Resolution
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High-Volume Call & Email Management
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Patient Communication & Service Excellence
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Medical Office Administration
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Pre-Procedure Coordination
CERTIFICATIONS
Certified Nursing Assistant (CNA) – 2005
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