Operations Leader with 30+ Years Experience (Remote)

LAURA B. GHOULAME

Fort Myers, FL

239-***-**** *********@*****.***

EXECUTIVE PROFILE

Senior operations and executive support leader with 30+ years of experience driving revenue growth, operational efficiency, and organizational performance across construction, real estate development, and healthcare operations. Trusted strategic partner to CEOs and executive leadership teams, overseeing multimillion-dollar budgets, large cross-functional teams, and regulatory environments. Recognized for process optimization, leadership development, and measurable performance outcomes.

PROFESSIONAL EXPERIENCE

CEO Support Asset Manager Project Manager

Procon General Contractors 2021–Present

• Structured land acquisition and new construction joint ventures, increasing sales by 25%.

• Manage 15 concurrent projects from land acquisition through construction and closing; portfolio exceeds $6M in assets.

• Serve as strategic extension of CEO in executive planning and operational decision- making.

• Implement cost-reduction and process optimization strategies to improve profitability.

• Oversee rental property management, marketing initiatives, and contract execution.

• Coordinate budgeting, design, construction timelines, and client engagement to ensure successful delivery.

• Develop marketing strategies to attract joint venture partners and high-end remodeling clients.

• Represent organization in media engagements and regional remodeling events. Associate Director

Kentucky Blood Center 2012–2015 Lexington, KY

• Directed operations for five statewide blood collection sites.

• Managed $7M operating budget with full HR oversight.

• Recruited, trained, and mentored frontline and leadership teams.

• Implemented enhanced collection strategies to improve operational performance.

• Led state and federal inspections as primary regulatory liaison. Regional Director

LifeSouth Community Blood Centers 2010–2012 Alabama

• Increased blood collections by 15% within two years.

• Improved product quality and customer satisfaction through data-driven QC analysis.

• Oversaw recruitment, inventory management, and regional distribution operations.

• Implemented new training programs and operational technologies to elevate performance. Associate Director of Donor Services

Indiana Blood Center 1994–2010 Indianapolis, IN

• Directed statewide recruitment and blood collection operations serving hospitals and communities.

• Managed 25 recruitment agents and scheduling for 140 collection staff.

• Oversaw $1.3M advertising, $1.5M donor education, and $2M salary budgets.

• Increased donor base by 18% (128K to 157K), exceeding industry standards.

• Implemented online donor scheduling and loyalty systems integrated with IT platforms.

• Conducted demographic and market analysis to strengthen donor acquisition strategies. Earlier Career Experience

Blood Collection Manager – Indiana Blood Center

• Directed statewide collection operations and enhanced site efficiency.

• Led public engagement efforts and ensured regulatory compliance. Field Representative / Donor Recruitment – Indiana Blood Center

• Expanded blood drive territories and consistently exceeded collection goals.

• Built and trained volunteer coordinator networks across community sectors. Manager, Donor Recruitment – South Bend Medical Foundation (Central Blood)

• Improved operational efficiency by 20% through online system implementation.

• Presented at AABB national conference (500+ professionals).

• Published in Transfusion Medicine.

EDUCATION

Master of Arts – Organizational Management & Leadership Ashford University

Bachelor of Science – Journalism & Public Relations Ball State University

CERTIFICATIONS

• Florida Real Estate License (2022–Present)

• Certified Adjunct Online Professor – Organizational Leadership CORE COMPETENCIES

Executive Operations Strategic Planning Budget Management Organizational Development Joint Ventures Asset Management Vendor Negotiation Client Relations Business Development Revenue Growth Market Strategy Campaign Leadership Regulatory Compliance SOP Development Inspection Leadership Quality Assurance Microsoft Office Suite Buildertrend Industry Scheduling Systems - Hemasphere

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