Results-Driven Supervisor with Team Leadership Potential
Resume:
Samantha Williams
Contact
Email:
*****************@*****.***
Phone:
Address:
Dallas, TX, 75254
Professional Summary
Results-oriented Supervisor with a track record of training and mentoring new employees to achieve high performance. Skilled in staff management and decision-making, ensuring compliance with policies and standards. Recognized for improving operational efficiency and motivating teams to reach their highest potential.
Experience
Supervisor
Interface Systems, Plano, TX / Apr 2014 - Present
Trained new employees on company policies, procedures and work ethics.
Oversaw the training of new employees on job responsibilities and expectations.
Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
Worked closely with upper management to develop strategies for improving operational efficiency within the department.
Delegated tasks to team members according to individual strengths.
Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.
Motivated employees to reach highest professional potential.
Communicated employee, customer and workplace needs to managers.
Notified employees of policy and procedure changes to promote overall compliance.
Set performance goals for staff members and helped teams meet important deadlines.
Conducted disciplinary action when needed in accordance with company policy.
Conducted employee evaluations and documented overall progress.
Organized workflow tasks to prevent downtime and production gaps.
Taught company procedures to new employees and increased progress by identifying areas of weakness.
Server
Dos Banderas, Garland, TX / Mar 2014 - Present
Provided excellent customer service by anticipating needs and responding promptly to requests.
Demonstrated ability to interact with customers in a friendly and professional manner.
Greeted and accommodated guests, building positive experience from first interaction.
Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
Used good communication skills to reduce guest dissatisfaction.
Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
Memorized frequent customer preferences to build relationships and loyalty.
Processed payments and completed register transactions accurately.
Listened to customer concerns and complaints and quickly rectified issues.
Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
Assisted with training of new staff members.
Prepared and served food and beverages to customers.
Memorized menu to help diners make informed meal choices.
Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
Checked on guests to verify satisfaction with each course.
Answered telephones to take reservations or to-go orders.
Informed kitchen of special dietary needs or requests, delivering personalized meal options.
Swept and mopped floors and removed trash.
Presented menus to answer questions about items and make recommendations.
Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Attended company and restaurant required trainings and meetings, improving skills.
Education
Bryan Adams
Dallas, Tx
High School Diploma
(Jun 2000)
Skills
Training and mentoring
Attention to detail
Staff management
Decision-making
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