Data Entry Specialist with CCMA Experience

Kent Kirkes, Medical Assistant

Belmont, California, United States, 650-***-****, **********@*****.***

PROFILE Certified Clinical Medical Assistant (CCMA) with extensive experience in leadership and operations management. Supervised teams in high-pressure environments, enhancing service efficiency and customer satisfaction. Expertise in training and mentoring, achieving rapid employee productivity. Committed to improving healthcare workflows and delivering compassionate patient care. EMPLOYMENT HISTORY

Sept 2022 — Oct 2025 Cross Trainer, Shake Shack

Oversee daily restaurant operations, ensuring exceptional service during peak hours. Supervise a team of 40, consistently achieving operational goals related to customer satisfaction and service speed. Organize shift schedules to enhance task efficiency while maintaining high standards for food quality and cleanliness. Coordinate inventory management, achieving a 40% reduction in food waste.

• Resolved customer concerns, ensuring positive dining experiences.

• Streamlined operations, leading to improved service speed.

• Implemented training programs, boosting team performance.

• Monitored cleanliness standards, enhancing overall guest satisfaction. Jun 2021 — Aug 2022 Customer Service/Coordinator, Amazon Supervised warehouse operations, ensuring efficiency and smooth workflow. Trained and mentored new employees, achieving full productivity in two weeks. Collaborated with leadership to enhance performance goals. Resolved challenges promptly, maintaining a safe and productive environment.

• Led team in high-pressure situations, driving operational success.

• Trained new hires, enabling rapid integration into the team.

• Supported continuous improvement initiatives for workflow efficiency.

• Ensured safety protocols were upheld across the team. Nov 2025 — Present AI Systems Training Specialist, DataAnnotation Belmont, CA I evaluated and labeled data to support the improvement of AI systems, reviewing model-generated responses for accuracy, clarity, and guideline alignment. I created and tested prompts, identified errors or inconsistencies, and provided feedback that helped refine model behavior and overall system performance. EDUCATION

Aug 2025 — Jun 2027 Biology (Bachelor's degree), San Francisco State San Francisco Jul 2025 — Oct 2025 CCMA, Advanced Eclinical

Aug 2023 — Jun 2025 Biology (Associate's degree), College of San Mateo San Mateo SKILLS Guest services Expert

Collaboration Expert

Leadership Expert

Training and mentoring Expert

Operational efficiency Experienced

Medical terminology Expert

EKG/ECG Skillful

Injections/Immunizations Experienced

Vital Signs Experienced

Patient Intake & Rooming Skillful

Electronic Medical Records Skillful

OSHA & HIPAA Compliance Expert

Basic Wound Care Experienced

Certifications

• Certified Clinical Medical Assistant (CCMA)

• BLS Certification

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