Bilingual Customer Service Professional with 9+ Years

Katrina Miller

Phoenix, AZ ***** +1-623-***-**** **************@*****.***

Professional Summary

Customer Service Representative with over 9+ years of professional experience. Goes above and beyond job duties which is a 45% higher accuracy than that of other peers. Attention to detail, fluent in English and Spanish (bilingual). My goal is to succeed at every task that is given to me.

Authorized to work in the US for any employer

Willing to relocate to: Phoenix, AZ

Work Experience

Mailroom Clerk

Manpower Staffing (Datavant) Phoenix, AZ

June 2024 to October 2025

• Scan

• Copy

• Processing

• Use of box cutter, staple remover etc.

• 10 key

• Data Entry

Call Center Representative

Randstad Staffing (Epiq) Phoenix, AZ

November 2023 to March 2024

• Handle inbound and outbound calls

• Respond to emails and live chat

• Motivate teammates

• Attention to detail

• No cold calling

• Ability to adjust to changes in workflow/workload Trainer

Charleys Philly Steaks Phoenix, AZ

August 2022 to October 2023

• Answering customer queries about pricing, discounts, refund policies, coupons, gift cards, etc

• Providing advice or recommendations after understanding customer needs

• Preparing and cooking food

• Restock utensils, napkins, condiments as needed

• Collect and dispose of trash and garbage according to regulations and standards

• Operating cash registers and receive payment from customer in cash or by credit card

• Receive and process payments via cash or card

• Train new employees how to complete job duties (including doing prep) Trainer

Rito's Mexican Food Phoenix, AZ

June 2021 to July 2022

• Ensuring the customer has everything on their order

• Going above and beyond to car hop and deliver their food right to their car!

• Being kind and providing exquisite customer service to customers daily

• Assisted with customers inquires

• Keep reports of transactions

• Providing advice or recommendations after understanding customer needs

• Balancing the cash drawer at the beginning and end of a work shift

• Work closely to train new employees on how to complete all job duties Customer Service Representative

LEXINGTON LAWFIRM Phoenix, AZ

February 2019 to May 2021

• Assist clients in providing them information on how to repair their credit and answering questions they may have

• Assisting with password reset help

• Signing clients up with Lexington Law Firm and going through the set up process

• Attempting to collect any amount owed for Lexington Law services

• Resolve customer credit issues or questions

• Take actions in order to encourage timely payments

• Update account status records and collection efforts

•Chat Support Agent

•Collections Representative

•Inbound/Outbound calling department

Medical Records Retrieval Specialist

Manpower Staffing (CIOX Health) Phoenix, AZ

April 2018 to February 2019

• Handle approx. 80+ calls per day Inbound and outbound calls

• Schedule a technician to retrieve the medical records (if needed)

• Schedule a date for the employees to send the medical records in to us per the health insurance requests

• Take or respond to telephone calls promptly to establish or confirm appointments

• Responsible for entering data into various electronic systems, as well as maintaining the integrity and accuracy of the data

• Answer calls promptly, politely and professionally

• Escalate calls appropriately to Leadership or Management

• Can type a minimum of 30 words per min.

• Support and mentor new employees

Personal Assistant

Madre’s Maids Scottsdale, AZ

September 2017 to April 2018

• Personal assistant

•Run errands like grocery shopping, dry cleaning supplies and equipment

• Scheduling and managing client appointments

•Coordinating household staff

•Responding to customer inquiries

• Handle administrative tasks like mail and record keeping

•Communication with employees and owner

•Light housekeeping

•Inventory Management

Maid Service

Madres Maids Scottsdale, AZ

May 2016 to September 2017

• Attention to detail

• Restock cleaning supplies

• Travel to different customers homes, vacation homes and offices

• Dust tables, wood surfaces and shelves

• Clean and tidy all areas to the required cleanliness within time limits

• Deliver excellent customer service

• Keep equipment in good condition

Customer Service Representative

Empereon Constar Marketing, LLC Phoenix, AZ

September 2015 to April 2016

• Be knowledgeable about the product

• Maintain contact lists and follow up with customers to continue relationships

• Meeting or exceeding sales goals

• Preparing weekly and monthly reports

• Resolves customer complaints and queries

• Acquires new customers by reaching out to leads

• Reach out to customer leads through cold calling

• Establish, develop and maintain positive business and customer relationships

• Excellent knowledge of MS Office

• Excellent selling, negotiation and communication skills Caregiver

Caregivers of Arizona Phoenix, AZ

January 2015 to June 2015

-Assisting with personal hygiene

-Housekeeping

-Meal preparation

-Managing medications

-Bookkeeping

-Logging duties completed

-Lifting

-Providing transportation

-Companionship

-Emotional Support

-Monitor individuals health

-Help with mobility

-Errands

-Ensuring a safe and comfortable living environment Seasonal Cashier

Target Peoria, AZ

September 2014 to January 2015

• Handle cash, credit and debit transactions

• Greet customers

• Check out customers in a timely manner

• Answered customer questions

• Scanning goods and ensuring that pricing is accurate

• Collect stamps and coupons from customers

• Keep a clean and tidy checkout area

• Bag, box or gift-wrap packages

• Cross-sell products and introduce new ones

• Issue receipts, refunds, change or tickets

Front End Cashier

Walmart Goodyear, AZ

September 2012 to September 2014

• Handle cash, credit cards, debit cards, WIC check transactions

• Restock shelves as needed

• Operate scanners, scales, cash registers, and other electronics

• Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations

• Processing refunds and exchanges, resolving complaints

• Resolve customer complaints, guide them, and provide relevant information

• Process returns and check to see if items are damaged

• Provide excellent customer service to ensure satisfaction Education

Business Management (Associate's degree)

College America-Flagstaff Phoenix, AZ

August 2017 to May 2018

Upper secondary education

Business (Bachelor's degree)

High school diploma or GED

Some college

Skills

Proper food storage Social media management Live chat Negotiation Sanitizing surfaces Technical troubleshooting support Enthusiastic (10+ years) Employee Orientation Upselling Phone customer support Computer operation

Ability to follow routine verbal and written instructions (10+ years) EMR Systems Insurance verification Administrative Experience Friendly and approachable (10+ years) Multi- Tasking (7 years) Excellent communication skills (written and oral) (10+ years) Medical Records Communication skills (10+ years) Call center agent experience Interpersonal skills Numeracy Bed linen changing Attention to detail Dusting Handling customer inquiries Communication skills Account management Debt collection Outbound sales OneSite Cash handling Zendesk (2 years) Editing Dishwashing Fine dining experience Word processing Cold calling Management Banking Casual dining experience Healthcare provider information Oven cleaning Temperature control Insurance prior authorization Productivity software Food hygiene Trash removal Customer complaint resolution Customer returns handling Providing product information Medication administration Customer service (10+ years) Slack Customer support experience within education industry Vacuuming Organizing storage areas Customer support experience within healthcare industry Patience and ability to manage stress (5 years) Banking (3 years) Medical scheduling Knowledge of billing procedures and collection techniques (1 year) Sales Medical equipment operation Deliver excellent customer service (10+ years) Electronic health records (EHR) management Health insurance authorizations Debt collection payment plan Order taking Training & development Call center experience Housekeeping (2 years) Salesforce Food portion control procedures Food Service Dispatching Continuous improvement Payment processing Food sanitation practices Laundry ironing Leadership Phone call management Fast Worker (6 years) Quality assurance Financial services Grammar Experience Billing issue inquiries Medical records Filing IT Equipment cleaning Computer networking Window cleaning Clerical experience Microsoft Excel Technical support Medical terminology Hospitality Credit card payment processing Research Quick service & fast food restaurant Time Management Data collection Languages

Bilingual

Certifications and Licenses

Real Estate License

Certified Apartment Manager

Certified Property Manager

Driver's License

CMCA

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