Healthcare Admin & Operations Specialist

TRIVIA JACKSON

Houston, TX ***** 713-***-**** *************@*****.***

HEALTHCARE ADMINISTRATION / OPERATIONS SUMMARY

Healthcare operations and administrative support professional with experience in hospital departments and high-volume customer account services. Skilled in documentation, scheduling support, compliance-focused payment processing (PCI), daily reporting/reconciliation, inventory coordination, and team support in fast-paced environments. Known for clear communication, accuracy, and dependable follow-through.

CORE COMPETENCIES

Healthcare Administration Support • Hospital/Clinic Operations • Scheduling & Coordination • Documentation & Records Management • Policy/Compliance Adherence • Reporting & Reconciliation • Customer Service & Conflict Resolution • High-Volume Data Entry • Inventory Management • Patient/Staff Communication • Microsoft Office (Word, Excel, Outlook, PowerPoint) • Google Docs PROFESSIONAL EXPERIENCE

HARRIS COUNTY TOLL ROAD AUTHORITY — Customer Service Representative (2019–2025)

• Provided high-quality support for account services including EZ TAG fulfillment, account updates, and toll/violation resolution in a high-volume environment.

• Processed customer payments while maintaining PCI compliance and secure handling of sensitive information.

• Documented interactions and account activity accurately to support consistent records, timely follow-up, and resolution tracking.

• Reconciled transactions and prepared end-of-day financial reports to support accurate closeout and operational reporting.

• Completed frequent data entry and account maintenance with strong attention to detail, helping reduce errors and improve record reliability.

• Communicated professionally with diverse customers, de-escalating concerns and resolving issues efficiently.

NEXUS SPECIALTY HOSPITAL — Dietary Supervisor / Delivery Driver (2012–2019)

• Supervised daily dietary operations by coordinating staff workflow and ensuring timely meal preparation and service.

• Maintained dietary documentation and supported compliance with safety, sanitation, and operational standards.

• Managed inventory and supplies, supporting organized stock control and consistent availability of materials.

• Communicated professionally with patients and clinical staff to support service quality and patient experience.

• Maintained accurate delivery logs and records to ensure accountability and reliable documentation. NEXUS SPECIALTY HOSPITAL — Administrative Assistant (2009–2012)

• Provided administrative and front-desk support including scheduling, document handling, and daily communication with staff and visitors.

• Assisted with clerical tasks, filing, record organization, and general office support to improve department efficiency.

• Coordinated meetings and supported office workflow through task prioritization and accurate documentation management.

EDUCATION

American Intercontinental University — Bachelor’s Degree, Healthcare Management & Administration (In Progress) Expected Graduation: September 2026

CERTIFICATIONS

ServSafe Food Handler Certification • Food Service Manager Certification • Valid Texas Driver’s License TECHNICAL SKILLS

Microsoft Office (Word, Excel, Outlook, PowerPoint) • Google Docs

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