Sales and Marketing Professional with Technical Support Expertise
Resume:
Michele Cooper
Monroe, LA *****
*******.******@*******.***
A sales and Marketing position utilizing my skills in organizational and team sales. Computer skills in word and excel.
Authorized to work in the US for any employer
Work Experience
At&t-Bothell, WA
October 2014 to May 2015
Advanced Technical Service for Apple Products, worked with Apple to resolve issues, did troubleshooting for customers, activating cell phones, voicemail, helped resolved technical difficulties, added data plans and international calling plans, session based accounts and billing Technical Support
Comcast-Everett, WA
October 2006 to August 2014
for high speed Internet and digital voice services as well as video and x1 box. Provided technical support for high speed internet and voice over the phone. Troubleshooting of hardware, software, operating systems and browsers.
• Developed listening and analytical skills with the ability to obtain key information and resolve complex service problems with first call resolution.
• communicates listening and analytical skills, with the ability to obtain key information and resolve complex service problems with first call resolution.
• possesses an excellent knowledge of windows and Mac operational systems, internet/OP, web browsers, e-mail and other PC operating and connectivity technologies. Diagnoses PC hardware, software, operating systems and cable modem and cabling issues.
• Talked with customer's over account reviews and offered sales of new products. Consumer Loan Specialist
Washington Mutual-Bothell, WA
May 1998 to June 2002
• Opened accounts and explained and processed investments.
• Took loan payments
• Corrected records, filed disputes with major credit agencies of behalf of clients
• Wrote, designed and produced home improvement loans
• Interviewed customers to obtain information and explain available financial services, such as home improvement, auto loans
• Was instrumental in customer education and resolution
• Trained and managed new recruits and achieved significant improvements in their productivity. Education
Green River Community College - Auburn, WA
1972
High School Diploma
Franklin High School - Seattle, WA
1971
Skills
• advanced (10+ years)
• Software Troubleshooting
• Computer Hardware
• Active Directory
• Cabling
Certifications and Licenses
Apple Certified
October 2015
Apple Certified
Advanced Apple Support
October 2015
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