Customer Service & Security Professional with Leadership Experience

Tamala Young

Miamisburg, OH *****

*.********@*****.***

+1-937-***-****

Professional Summary

Results-driven customer service representative with 10+ years of experience in customer service. Proven ability to enhance visitor experiences while ensuring compliance with policies. Skilled in training and supervising teams, maintaining accurate records, and resolving customer issues effectively. Demonstrates strong organizational and communication skills. Authorized to work in the US for any employer

Work Experience

Security Officer

Allied/Inter-Con Security-Brookville, OH

January 2025 to Present

• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors

• Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats

• Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary

• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises

• Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs

• Implemented access control measures by verifying identification credentials for individuals entering restricted areas

• Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures

• Responded quickly during medical emergencies by providing first aid until medical professionals arrived

• Conducted routine patrols both indoors and outdoors at scheduled intervals throughout shifts

• Maintained a professional and courteous demeanor while interacting with employees, visitors, and contractors

Material Handler/Trainer

DHL-Monroe, OH

May 2023 to January 2025

pick orders, build pallet for shipping, train new employees

Information Process Enabler/Trainer

Tata Consultancy Services-Sharonville, OH

September 2019 to May 2023

(Contractor for USAA Insurance) 2+ years working remotely Work back office of insurance company. Call customers to resolve any issues. Update policy information in system, send any information customer ask for. Train other employees in how to process different work items.

Manager

Storage Inns-Beavercreek, OH

April 2015 to August 2019

Rent units, clean units, collect monthly rent, make daily bank deposits, do daily paperwork, do weekly and monthly reports. Resolve customer issues. Enter information into computer and various other jobs. Colletions agent - reach out to customers late on payments

Education

GED

State Testing Facility-Middletown, OH

High school diploma or GED

Skills

• Multitasking

• Microsoft Word

• Organizational skills

• Data entry

• Merchandising

• Retail management

• High Customer Service Standards Telecommunications Knowledge

Attention to Detail

Data Entry Experience

Client Relationship Building

Multi-Tasking

• Customer service

• Filing

• Mentoring

• Outbound calling

• Leadership

• Front desk

• Microsoft Excel

• Time management

• Microsoft Office

• Interviewing

• Employee evaluation

• Supervising experience

• Computer literacy

• Assistant manager experience

• Microsoft Outlook

• Management

• Communication skills

• Guest services

• Report writing

• Phone etiquette

• Office experience

• Hospitality

• Administrative experience

• Windows

• Computer Skills

Languages

• English

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