Customer-Focused Front Desk and Guest Services Professional
Resume:
Tory Scarlett
Williamsburg, VA *****
****************@*****.***
Professional Summary
• Very enthusiastic hard- working dependable. Outspoken love to meet new people fast paced organized Authorized to work in the US for any employer
Work Experience
Front Desk Clerk
Comfort Inn by Choice Hotels-Williamsburg, VA
January 2022 to Present
Check in and out guest. Received cash credit/debit cards. Make keys give guest directions or layouts of where they need to be.
Sales supervisor
Ollie's Bargain Outlet-Williamsburg, VA
November 2021 to Present
Received cash swiped debit/credit cards clean stock took care of guests needs Amazon Delivery Driver
Dynamic Delivery Solutions-Hampton, VA
January 2024 to January 2024
Laid off. Too many drivers
Guest Service Supervisor
Millers bp-Williamsburg, VA
June 2023 to November 2023
Greeted customers. Received cash. Paperwork shift change lottery count. Cigarette count. Helped customers.
Activities Coordinator
Westgate Resorts-Williamsburg, VA
September 2022 to June 2023
Computer skills microword,excel,share point, schedule activities for quarterly use. Greet guest interact with guest of all ages. Knowledge of resorts and surrounding areas. Keep track of inventory order supplies. Guest Services
Diamond Resorts-Williamsburg, VA
February 2017 to November 2021
Answering phones made work order when needed. Checked in guest moves guest for whatever the reason was if applicable. Took payment. Send e-mails check emails Linecook
Five forks cafe-Williamsburg, VA
July 2013 to May 2016
Cook clean stock prepped
Expo host
Honey butters kitchen
May 2012 to November 2013
Sat guest handled a wait list cleaned menus cleaned windows Dixon's construction
RoofingSource-Portsmouth, OH
March 1998 to October 2003
Nail guns shingles metal drills
• Supervised a team of XX roofers in the installation and repair of residential and commercial roofs
• Managed project timelines, ensuring all roofing projects were completed on schedule
• Implemented safety protocols to minimize accidents and injuries on job sites
• Performed quality inspections to ensure that roofing installations met industry standards
• Collaborated with clients to understand their specific roofing needs and provided recommendations for materials and designs
• Coordinated with suppliers to order necessary roofing materials, ensuring timely delivery to job sites
• Trained new team members on proper roofing techniques, safety procedures, and equipment usage Front Desk Receptionist
Days Inn-Portsmouth, OH
February 1997 to February 1999
Handle accounts. Manages guest check ins and outs . Handle transactions money credit debit Education
Basic
Greenup County High School - Greenup, KY
August 1991 to June 1995
Skills
• Sales
• Merchandising
• Front desk
• Retail sales
• Cold Calling
• Restaurant experience
• Hospitality
• Guest services
• English
• Heavy lifting
• Event Planning
• Cooking
• Active Directory
• Hotel experience
• Cash handling
• Microsoft Office
• SharePoint
• Host/Hostess
• Cleaning
• Serving
• Salesforce
• Driving
• Baking
• Customer service
• POS
• Stocking
• Banquet Experience
• Microsoft SharePoint
• Food service
• Cash register
• Production planning
• Bartending
• Budgeting
• Data entry
Languages
• English - Fluent
Certifications and Licenses
Driver's License
Additional Information
I'm very well oriented,well mannered, fast paced, and organized. Very delightful patient person. Love to interact with people.
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