Collection Specialist with Proven Results

Patricia Malki

Van Nuys, CA *****

818-***-**** - *************@*****.***

Professional Summary

Dynamic professional with extensive experience in collections and customer service, specializing in negotiations and debt recovery. Proven track record of achieving results in fast-paced environments while fostering collaboration among diverse teams. Eager to leverage expertise in a forward-thinking organization that values innovation and growth. Committed to driving positive outcomes and enhancing customer satisfaction through strategic problem-solving and effective communication.

Accomplishments

In 2024 I was High Balance Collector of the year by successfully hitting over and above 100% of my personal goal each month which ultimately led to our team success.

Skills

Goal oriented

Assertiveness

Stress tolerance

Skip tracing

Attention to detail

Multitasking

Adaptability and flexibility

Negotiation and resolution

Experience

09/2009 to 10/2025

Collection Customer Service Representative

Caine & Weiner – Sherman Oaks, CA

Resolved customer inquiries regarding account status and payment options.

Facilitated payment arrangements to enhance customer satisfaction.

Managed high-volume call queues with professionalism.

Analyzed account data to implement collection strategies.

Managed inbound and outbound communication with customers regarding account statuses and payment options.

Resolved customer inquiries and disputes effectively, fostering positive relationships with clients.

Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.

Maintained accurate records of customer interactions, transactions, and comments in the CRM system for timely follow-up actions.

Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.

Exceeded monthly targets for both individual collections results and team performance consistently, demonstrating a strong commitment to achieving organizational goals.

Contacted customers to discuss past-due accounts and negotiated payment plans.

Listened to customers and negotiated solutions that met creditor and debtor needs.

Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.

09/2008 to 06/2009

Administrative / Account Receivables / Claims Processing

Airdraulics – North Hollywood, CA

Handled warranty claims, accounts receivable, invoicing, and data entry.

Provided phone support and general administrative tasks.

Demonstrated self-motivation and personal responsibility.

Supported clients and resolved issues with effective communication.

09/2004 to 07/2008

Administrative Assistant

Edwards Industries – Sun Valley, CA

Assisted callers with catalog requests, pricing, product information, and order status.

Developed filing systems to enhance document retrieval.

Collaborated with teams to complete projects on time.

Handled confidential information with discretion.

Education

No Degree: Business Administration

University of Massachusetts, Dartmouth - North Dartmouth, MA

Compliance

Experienced in consumer third-party debt collections, with knowledge of FDCPA and other regulations.

#HRJ#273e8b7e-4db3-4899-9d75-cd8a26b4c4f5#

Contact this candidate