Technical Support Specialist Resume Title: Technical Support Retail

New Albany Indiana • *********@*****.*** • 502-***-****

KEENAN GARNETT

Technical Support

PROFESSIONAL SUMMARY

Technical Support professional with 5+ years of experience in retail payments support, delivering expert technical troubleshooting and data-driven problem resolution. Strong customer service and time-management skills enable efficient incident handling and improved user experience across POS and payment platforms. Seeking to apply analytical troubleshooting and process improvement skills to reduce downtime and enhance transaction reliability. I am familiar with Clover devices as well as Elo and other credit card readers and assisting with inventory issues with Shopify as well. EMPLOYMENT HISTORY

RETAIL TECHNICAL SUPPORT AGENT Feb 2021 - Present

Global Payments / WorldPay Jeffersonville Indiana

CUSTOMER SERVICE CASHIER Oct 2012 - Jan 2021

Thorntons Gas Jeffersonville Indiana

SKILLS

Customer Service, Problem Solving, Technical Troubleshooting, Data Analysis, Time Management, Shift lead and cashier (Experienced).

EDUCATION

FEB 1993 - APR 1996

Doss High School Louisville Ky

Performed secure firmware rollbacks and validated payment flows to restore checkout capability quickly, minimizing merchant disruption and restoring transactional stability. Spearheaded customer flow adjustments at peak hours by reallocating staff and simplifying register tasks, yielding smoother service and reduced checkout congestion.

Partnered with inventory clerks to align shelf replenishment with peak checkout windows, ensuring promoted items remained available and supporting sales continuity. Trained new cashiers on accurate scanning and cash-handling techniques, improving checkout reliability and reinforcing procedural compliance across shifts.