Remote Typist with Strong Data Entry Skills
Resume:
Work History
Lauren
Dawson
Contact
Address
Pollock, LA 71467
Phone
Laurentaylordawson@icloud
.com
Skills
• Customer service
Teamwork and
collaboration
•
• Time management
• Problem-solving skills
• Listening skills
• Multi-tasking strength
• Problem-solving
• Reliable and punctual
• Goal oriented
Diligent worker and fast learner with many years of experience in different working environments, showcasing
exceptional adaptability, leadership, and attention to detail. Demonstrates strong problem-solving, communication skills, ensuring efficient operations, and enhanced customer satisfaction. Committed to
fostering a collaborative and welcoming environment while maintaining high standards of professionalism and assuring all tasks responsible for are completed in a timely manner.
Sales Associate
Lillian Axe, Louisiana
2023-08 -
Current
Assisted customers with product selection and
inquiries to enhance shopping experience.
•
Maintained product displays to ensure visual appeal and alignment with brand standards.
•
Processed transactions efficiently using point-of-sale systems for accurate sales tracking.
•
Conducted inventory checks to support stock
management and prevent shortages.
•
Resolved customer complaints promptly to maintain
positive store reputation and loyalty.
•
Analyzed sales trends to provide feedback on
product assortment and promotional strategies.
•
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific
merchandise.
•
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring
accuracy in all financial exchanges.
•
Maintained calm demeanor and professionally
managed issues in busy, high-stress situations.
•
Answered customer questions about sizing,
accessories, and merchandise care.
•
Provided positive first impressions to welcome
existing, new, and potential customers.
•
Engaged with customers to build rapport and
loyalty.
•
Exceptional customer
service
•
Verbal/written
communication
•
• Conflict resolution
• Complex Problem-solving
• Meeting deadlines
• Professional demeanor
• Adapt to diverse groups
• Strategic planning
Policy and procedure
adherence
•
Verbal and written
communication
•
• Task prioritization
Feedback
implementation
•
Reading comprehension
skills
•
Written and oral
communication skills
•
• Contact follow-up
Excellent communication
skills
•
• Calm demeanor
Boosted customer satisfaction levels through
exceptional service, addressing concerns promptly, and providing a welcoming store environment.
•
Performed cash, card, and check transactions to
complete customer purchases.
•
Bartender
The Faire Room, Dallas, TX
2011-08 -
2015-10
Prepared and served a variety of cocktails and
beverages to meet customer preferences.
•
Maintained cleanliness and organization of bar
area, ensuring compliance with health standards.
•
Assisted in inventory management by tracking stock levels and placing orders as needed.
•
Provided exceptional customer service, addressing
inquiries and resolving issues promptly.
•
Collaborated with team members to enhance
workflow efficiency during peak hours.
•
Trained new staff on bar procedures, enhancing
team performance and service quality.
•
Served high customer volumes during special
events, nights, and weekends.
•
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
•
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
•
Efficiently opened or closed the bar according to
established procedures, ensuring preparedness for
each shift.
•
Contributed to a positive work environment through effective teamwork and communication with
colleagues.
•
Maintained a clean and organized workspace,
ensuring compliance with health and safety
regulations.
•
Kept bar presentable and well-stocked to meet
customer needs.
•
Enhanced overall guest experience by promptly
addressing concerns and resolving issues
professionally.
•
Organized bar inventory and storage procedures to
keep stock within optimal levels and meet expected customer demands.
•
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
•
Handled simultaneous customer, team, and business
needs while avoiding unnecessary delays or errors.
•
Bartender
Upper Deck Bar & Grill, Richardson, TX
2010-08 -
2011-08
Implemented cost-saving measures through efficient use of supplies while maintaining quality standards.
•
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly
conversation.
•
Increased customer satisfaction by providing
excellent service and crafting high-quality cocktails.
•
Followed alcohol awareness procedures for
preventing excessive guest intoxication.
•
Assisted with staff training, sharing expertise in bartending techniques and customer service best
practices.
•
Adhered to state laws regarding alcoholic
beverage services and customer regulations.
•
Obtained cash bank and stocked service bar to
prepare for operation.
•
Adapted to fast-paced environment, effectively
managing multiple drink orders simultaneously
without compromising quality.
•
Trained new staff on bar procedures, cocktail
recipes, and customer service standards, ensuring
consistent service quality.
•
Developed loyal clientele by engaging in friendly
conversations and providing exceptional service.
•
Managed inventory to prevent shortages,
conducting weekly stock checks and placing timely
orders.
•
Handled cash and card transactions accurately,
reducing discrepancies and balancing till at end of each shift.
•
Contributed to event success, planning beverage
menus and efficiently serving large groups.
•
Facilitated smooth workflow, coordinating with
kitchen and floor staff to expedite orders.
•
Maintained impeccably clean, attractive and well-
stocked bar area.
•
Tracked bar stock levels and promptly replenished
low materials to prevent shortages.
•
Helped management plan and serve bar menu
exceeding customer expectations.
•
Supervisor
Baker's, Plano, TX
2009-09 -
2011-08
Supervised daily operations to ensure compliance
with quality standards.
•
Trained and mentored new staff on best practices
and safety protocols.
•
Fostered a collaborative team environment through
effective communication and support.
•
Resolved customer inquiries and complaints
efficiently, enhancing overall service quality.
•
Oversaw daily operations of the department,
ensuring smooth workflow and timely completion of
tasks.
•
Applied strong leadership talents and problem-
solving skills to maintain team efficiency and
organize workflows.
•
Increased team productivity by implementing
efficient workflows and setting clear expectations for staff members.
•
Resolved conflicts among team members promptly,
maintaining a harmonious working environment
conducive to productivity.
•
Demonstrated commitment to the organization''s
core values, leading by example and fostering a
culture of excellence.
•
Reduced employee turnover by fostering a positive
work environment and providing ongoing feedback
to staff members.
•
Identified operational inefficiencies and
implemented corrective measures to increase
effectiveness.
•
2009-08 - Waitress Supervisor
Education
2011-08 Jasmine's Hookah Lounge, Richardson, TX
Supervised daily operations, ensuring efficient
service delivery and customer satisfaction.
•
Trained and mentored new waitstaff on menu
knowledge and service protocols.
•
Resolved customer complaints promptly, fostering
positive dining experiences.
•
Developed operational strategies to streamline
workflows, improving overall service efficiency.
•
Managed table turnover rate effectively allowing for more guests served per shift.
•
Ensured timely delivery of food orders by closely
monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
•
Fostered a positive working environment by
addressing employee conflicts promptly and fairly, promoting open communication between team
members.
•
Enhanced customer satisfaction by efficiently
managing waitstaff schedules and ensuring optimal
coverage during peak hours.
•
Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
•
Boosted customer retention rates with exceptional
service quality, personalized interactions, and
prompt resolution of complaints or concerns.
•
Improved teamwork among staff members by
leading regular meetings to address concerns, share best practices, and set goals.
•
Monitored dining area to ensure all guests received attentive service without delays.
•
Trained new staff to uphold service standards,
ensuring consistency in customer experience.
•
Adapted quickly to menu changes, ensuring team
was always informed and prepared.
•
Addressed customer complaints with empathy and
efficiency, turning potential negative experiences into positive outcomes.
•
Associate of Science: Medical Billing And
Coding
Ultimate Medical Academy - Clearwater, FL
Earning a degree in Billing and Coding allows for
learning more than just those two skill sets.. The program emphasizes working well with others, having a keen eye for detail, being organized, self-motivated, able to effectively and efficiently multitask, and more. To earn this degree, you must show sufficiency in
Microsoft Office programs. These are some of the skills that carry over from earning an Associate's in Science in Billing and Coding that can be very beneficial in other work assignments and careers as well.
2026-02
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