Agile Scrum Master - SAFe Practitioner

INDRA MUMBA

Charlotte NC 614-***-**** **********@*****.*** www.linkedin.com/in/indra-mumba-96241565

AGILE PROFESSIONAL /SCRUM MASTER

Certified Agile Scrum Master and Certified SAFe Product Owner with dynamic hands on experience managing large enterprise software development projects that meet demanding time restraints and exceed all expectations. Out of the box thinker who champions innovative technical solutions to address complex client needs and related business problems, ensuring superior outcomes. Known as a superb communicator who builds productive stakeholder relationships while leading diverse teams to exceed all performance expectations.

CORE COMPETENCE

SAFe

Jira/ Confluence

Kanban

Lean

XP

BDD/TDD/FDD

•Rally

•Azure DevOps

•MS Teams

•Tableau

•Coaching/Mentoring

•Conflict Resolution

•PI Planning

•DevOps principles

•Workflow analysis

•Scrum of Scrums

•Servant Leader

RELEVANT SKILLS

Working with BAs, Product Owners, and functional team managers to troubleshoot delivery concerns and ensure accountable, transparent progress against business objectives.

Ability to facilitate discussions and facilitate alternatives or different approaches to resolve conflict

Able to ensure Agile/Scrum concepts and principles are adhered to while allowing maximum flexibility based on team needs that drive delivery of business value.

Able to be the voice of reason and authority, making the tough calls as part of a collaborative process with management, development, and product leadership

Desire to bring disclosure and transparency to the business about development and grow business trust

Spotting issues and/or risks as they arise and escalate them as needed

Ability to lead teams to self-organization

Passionate about learning and improving my agile skills by learning new tools and techniques to manage self and teams better

Ability to assess the Scrum maturity of teams and organizations and coaching them to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization

EXPERIENCE

JP Morgan Chase, Columbus, OH

Agility lead III - (Operations & Litigation Technology Support) August 2025 – February 2026

Facilitated cross functional collaboration between Legal, Audit, Compliance, and Control teams to ensure alignment on priorities and timely delivery of critical documentation workflows

Acted as a servant leader, removing process impediments and resolved escalations to improve cycle time and enhanced stakeholder satisfaction.

Championed continuous improvement initiatives by identifying workflow inefficiencies and driving process enhancements that reduced risk exposure and increased team productivity.

Found methods to effectively manage the product backlog including the facilitation of technical sessions with the development teams and non-technical sessions with relevant stakeholders

Enabled a safe and trusting environment where challenges were escalated appropriately, with the focus on problem solving in a calm and analytical fashion.

Agility Lead II - (Operations / Risk & Dispute Management) August 2023 – August 2025

Served as Scrum Master in a SAFe environment, facilitating all Agile ceremonies and improved sprint predictability and team delivery.

Partnered with Product Owners and stakeholders to prioritize and refine backlogs aligned with compliance and business value.

Removed sprint impediments through root cause analysis, reducing recurring dispute errors and improving resolution timelines.

Documented sprint artifacts, retrospectives, and process improvements in Confluence, ensuring audit readiness and regulatory compliance.

Fostered a culture of feedback and knowledge sharing, facilitating team workshops, retrospectives, and lessons learned sessions.

Limited Brands, Columbus, OH

Agile Scrum Master - (Payroll Operations & Compliance) August 2022 – July 2023

Led cross functional teams in payroll and audit operations, facilitating Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives and Backlog Refinement to improve process efficiency and team delivery

Managed workflows in Jira Kanban boards, tracking payroll tasks, garnishments and audit activates to reduce discrepancies and ensure timely payroll processing for 60,000 employees.

Partnered with stakeholders and internal business partners to prioritize backlog items, align payroll and retirement plan audits with federal, state and provincial compliance reequipments and implement process improvement.

Identified and removed impediments affecting sprint goals, reconciling payroll records and addressing over 500 discrepancies to enhance accuracy and operational reliability.

Maintained confluence documentation for payroll processes, audit findings, and process improvements, promoting transparency, knowledge sharing and regulatory compliance.

Express Inc., Columbus, OH

Scrum Master – (HR Operations) January 2019 – August 2022

Led and coached scrum ceremonies, facilitated daily stand ups for each team providing cross-team coordination, and cleared blockers for team members.

Worked independently to assess, guide, coach, and mentor Product Owners, Development Teams, and Stakeholders to achieve higher levels of Scrum maturity, self-organization, and cross-functioning.

Provided and reported on metrics like sprint velocity, capacity, and time to market.

Ensured interruptions to sprint activity were minimized and deflected to product governance.

Helped Product Owners in managing and streamlining work intake and prioritization processes.

Supporting Product Owners in effective Product Backlog management.

Building a culture of trust to facilitate healthy conflict resolution working directly with engineering resources to fine tune team dynamics and ensure a healthy team.

Stanley Black & Decker, Columbus, OH

Junior Business Analyst –( HR Operations) June 2016 – January 2019

Worked with Project Stakeholder in asset management firm to merge business units.

Conducted benefits analysis throughout and after development, provided work reports to management.

Managed and monitored the budget, provided expenditure and timeframe projections

Supported the user acceptance testing process on customer level

Signed off the stories on product or customer reference and helped quality assurance resources

Stepped in if needed as a Product Expert on different occasions

Prepared and maintained document packages into appropriate specified formats and sequences

CERTIFICATIONS

CSM Certified Scrum Master

Certified SAFe® Product Owner/Product Manager (POPM)

Lean Six Sigma Certification

EDUCATION

Franklin University, Columbus, OH

Bachelor of Science (B.Sc.) Honors, Business Administration

Bachelor of Science (B.Sc.) Honors, Human Resources Management

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