RN Case Manager and Care Coordinator with Direct Patient Education
Resume:
Lakeisha Stephens
**********@***.***
Experience:
United Healthcare: RN Case Manager
Head to toe assessments, triage pt's, patient and family education on disease processes and medications, educated on diabetic diet and provided meal plans, documentation
Oak Street Health: RN Clinic Nurse
01/2024-02/2025
Triaged patient calls, Medication administration/injections
Diabetes and CHF education
Wound care
Diet education and meal plans
Morton Health Clinic: RN Case Manager
05/2022-01/2025
Transitions of care, patient and family education on disease processes, medications and diet
Ascension St John: PACU/RN Care Manager
09/2022-Current
Provide all pt care, Medication administration,
Schedule transition appts, Write and manage Care Plans
Pt/family education & Resources, Admission/Discharges
Assessments, Start/Maintain IV’s, Wound care, Immunizations
Elara Caring: Care Coordinator
7/2020-9/2022
Work within a multidisciplinary team to help identify and manage members
who are in need of additional care or support in their home to improve their quality of life
Utilizes knowledge of community resources and the member’s benefit structure
Interacts with providers and facilities in a professional, respectful manner
Recognizes quality of care issues and escalates the issues appropriately
Assists members with the coordination of services from various settings as appropriate
Utica Park Clinic: PSR/ Office Assistant
12/2019-06/19/2020
Open and close office, train new employees, greet customers
Check customers in and out, prepare documents and reports
Delegate tasks, cashier, billing, data entry, filing, inventory, sales
Answer multi line phone, schedule appointments, Enter patient info into EMR
Greenwood Wellness Clinic: Medical Office Assistant
07/2019-01/2020
Open and close office, train new employees, greet customers
Check customers in and out, prepare documents and reports
Delegate tasks, cashier, billing, data entry, filing, inventory, sales
Answer multi line phone, schedule appointments, Enter patient info into EMR
Public Service Company of Oklahoma: Customer Service Representative
08/2018-06/2019
Billing, Data entry, Sales, Problem solving, Trained new employees
The Villages at Southern Hills: Admissions RN
02/2016-05/2016
Initial point of contact for patients and family.
Patient and family teaching and education.
Initial head to toe assessments.
Liaison between Dr's, Nurses, Therapist, Dietitians and Patients.
Transfer orders from hospital D/C to our system.
Charge Nurse: Sign off on LPN, CNA and CMA's work.
Call in RX's per Dr orders
Set up any equipment needed for patients: CPM, O2, IV's, Peg Tube equipment.
Tulsa Health Department: Public Health Nurse
10/2013-2/2016
Trained new staff and Dr's in their residency programs.
Patient and staff education.
Adult and children's immunizations.
Flu shot clinics and Caring Van Immunizations.
STD Clinic: Lab draws, Testing, Treatment, education, referrals as needed.
Family Planning: Breast and cervical exams, Birth control information and administration including Plan B
Pregnancy test. Assist Dr with implant and removal of birth control devices.
Adult Health/Take Charge: Breast/Cervical exams, Mammogram referrals through OK PROJECT
WOMAN.
BP, Lipid Panel and Hemoglobin checks.
Volunteer for Teen Clinic with PREP ZONE: Worked every Monday until 7 to provide services to teens in
a strictly teen environment.
Maintained lab and vaccine temperature logs.
Ordered and maintained supplies.
Tulsa Public Schools: School Health RN
07/2010-08/2012
Managed health assistants at 7 different school sites.
Performed student, staff and family education.
Gave staff and students immunizations and made sure all students were up to date.
Held several flu shot clinics.
Performed hearing and vision tests and referred as needed.
Medication Administration.
Maintained medical records for all staff and students including 9 insulin dependent students.
Applied 1st Aid and Performed drug use assessments on students as needed.
Traveled to different sites as needed
Saint Francis Hospital: RN-Physical Rehab
08/2008-07/2010
Medication administration, Charting, Immunizations, IV's, Patient & family education
Head to toe assessments, Diabetic management, Admits, Discharges,
Wound & Trach Care, IV's, Catheterization. Supervised LPN's and aides.
SUPRA Home Health: RN Case Manager
01/2006-06/2008
Med's, Data Entry, Assessments, Admits, Discharge, Wound & Trach Care, IV's, Catheterization.
Supervised LPN's and aides.
Performed head to toe assessments on new admits and resumed patients. Discharge planning and
teaching.
Maintained and ordered supplies and medications.
Training and education
Education:
High School Diploma
Booker T. Washington
1997
Associates in Nursing
Platt College
2009
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