Empathetic Customer Support Specialist with Caregiving Experience

DIANE TALLEY

Glendale, AZ 602-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Reliable and compassionate professional with experience in behavioral health, caregiving, and customer-facing roles. Highly skilled in communication, documentation, scheduling, and problem resolution. Proven ability to manage sensitive situations, follow protocols, and maintain detailed records. Seeking a remote customer service or support role where empathy, organization, and clear communication are valued. CORE SKILLS

Customer Service & Client Support • Professional Phone & Email Communication • Data Collection & Documentation • Scheduling & Appointment Coordination • Problem Solving & De-escalation • Time Management & Multitasking • Confidentiality & Compliance • Fast Learner • Dependable • Team-Oriented PROFESSIONAL EXPERIENCE

Behavioral Technician – Life Skills Autism Academy / Centria Health (May 2023 – Present) Provide one-on-one behavioral support following individualized treatment plans. Document session data accurately and in real time. Communicate progress and concerns to supervising clinicians. Maintain professionalism in emotionally sensitive situations.

Live-In Caregiver – Glendale, AZ (October 2019 – May 2023) Provided 24-hour care for an elderly individual. Managed scheduling, appointments, transportation, and medication routines. Maintained detailed records and responded efficiently in urgent situations. In-Home Daily Caregiver – Glendale, AZ (January 2019 – September 2021) Supported multiple individuals including hospice care. Coordinated daily routines, meals, errands, and mobility support. Communicated with family members and medical providers. Salon Owner / Stylist – Have Mercy Hair, Glendale, AZ Managed scheduling, customer communications, inventory, and service resolution. Built strong client relationships through excellent customer service.

EDUCATION & CERTIFICATIONS

Cortez High School – Phoenix, AZ High School Diploma (Honor Roll) Artistic Beauty School – Glendale, AZ Arizona Board-Certified Cosmetology License