Operations & Logistics Specialist with Dispatch Expertise

JOSEPH SONG

Oak Lawn, IL *****

847-***-**** • ************@*****.***

PROFESSIONAL SUMMARY

Operations and logistics professional with experience supporting tracking systems, coordinating dispatch operations, and resolving time-sensitive issues. Military background in equipment maintenance and compliance procedures. Strong problem-solving skills with the ability to support users and maintain system accuracy in high-volume environments. SKILLS

● Dispatch & tracking software systems

● Data entry & system accuracy

● Issue resolution in time-sensitive environments

● Equipment coordination

● Preventative maintenance knowledge

● Technical documentation

● Process improvement

● Cross-team communication

● Compliance & safety standards

● Vendor coordination

PROFESSIONAL EXPERIENCE

UPS – Hodgkins, IL

Yard Control Coordinator

February 2023 – Present

● Monitor trailer and equipment movement using internal tracking systems to maintain accurate yard inventory.

● Identify and resolve discrepancies within tracking software to prevent operational delays.

● Communicate with drivers and operations staff to correct routing or location issues.

● Maintain accurate electronic records and verify system updates.

● Support daily operations by responding quickly to time-sensitive issues affecting equipment flow.

UPS – Hodgkins, IL

Dispatcher / Logistics Supervisor

November 2020 – February 2023

● Coordinated daily dispatch operations using logistics and tracking software systems.

● Investigated and resolved routing or scheduling errors to ensure on-time deliveries.

● Managed high-volume data entry and validated transaction accuracy within operational databases.

● Served as the point of contact for drivers needing assistance with operational or system-related issues.

● Trained and supported team members on dispatch processes and procedures. Independent Property Manager / Owner

2012 - Present

● Coordinate maintenance and repair services for residential properties.

● Troubleshoot basic electrical, HVAC, and building-related issues before escalating to vendors.

● Maintain digital records, service documentation, and vendor contracts.

● Monitor property systems and schedule preventative maintenance to reduce equipment failures.

● Communicate with tenants to resolve maintenance concerns efficiently. MILITARY SERVICE

United States Army Reserves

Infantry / Motor Pool Support

2008 – 2010

● Assisted with inspection and preventative maintenance of tactical vehicles and equipment.

● Followed technical manuals and compliance procedures to ensure operational readiness.

● Supported equipment coordination and readiness reporting.

● Maintained documentation related to inspections and maintenance activities. United States Air Force

Aerospace Physiology Technician

2005 – 2008

● Conducted inspections of aviation-related support equipment.

● Maintained strict adherence to safety and operational standards.

● Documented technical findings and ensured regulatory compliance.

● Provided operational briefings and readiness updates. EDUCATION

Bachelor of Science: Kinesiology

DePaul University – Chicago, IL (Completed Coursework) CERTIFICATIONS

● Class B CDL License

LANGUAGES

● Korean — Professional Working Proficiency

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