Remote Customer Service Specialist with 21+ Years Experience
Resume:
Barbara Hondo
Coconut Creek, FL *****
**************@*****.***
Professional Summary
Experienced customer service and donor relations professional with over 21 years in non-profit and retail environments. Skilled in remote phone work, fundraising, and administrative support. Seeking part-time remote opportunities to leverage strong communication, organizational, and problem-solving abilities in a customer-focused role.
Work Experience
Fundraiser, Agent
Multiple Sclerosis Foundation-Fort Lauderdale
August 2015 to December 2025
* Made outbound calls to prospective donors following provided scripts
* Provided phone numbers for free resources to callers
* Collected and processed credit card information securely
* Attended team meetings via Google Meet to discuss goals and updates
* Worked remotely since 2020, maintaining productivity and communication
* Assisted with donor questions and concerns over the phone
* Supported fundraising efforts as part of a collaborative team Ministry Relations Representative
Coral Ridge Ministries Media Center-Fort Lauderdale 1997 to 1999
* Handled inbound and outbound calls for radio and television program supporters
* Took orders for products and resources offered by the ministry
* Resolved problems related to orders and deliveries
* Processed credit card payments for purchases
Donor Relations Representative
Food For The Poor-Deerfield Beach
1993 to 1997
* Called past donors to discuss current projects and emergencies in third world countries
* Asked donors if they would accept informational letters about ongoing needs
* Processed credit card donations accurately
* Prayed with and for donors as requested
Sales Associate
Walmart Supercenter #1851-N Lauderdale
1990 to 1993
* Assisted customers in the Jewelry Department with product selection
* Opened and closed the cash register for daily operations
* Performed AM and PM inventory counts to track merchandise
* Handled layaways and processed related paperwork
* Maintained a clean and organized department
Phlebotomist
University Hospital (HCA Florida Woodman)-Tamarac
1988 to 1988
* Completed externship as a Medical Laboratory Technician
* Worked part-time PRN as a Phlebotomist as needed
* Drew blood and assisted lab staff with specimen collection Customer Service Representative
Devon Stores Corporate Office-Pompano Beach
1985 to 1987
* Handled incoming and outgoing calls for customer service inquiries
* Resolved customer problems and provided solutions
* Tracked bank payments made by military personnel for store purchases
* Calculated and provided payoff figures for contracts Education
Medical Lab Technician (High School + Technical)
Keiser Institute (now University)-Fort Lauderdale
High School + Technical
Keiser Institute (now University)-Fort Lauderdale
Skills
• Slack
• Phone call management
• Fundraising experience within non-profit organizations
• Customer inquiry handling
• Administrative experience within retail industry
• Teamwork
• Phone answering
• Typing
• Cash register
• Invoice processing
• Organizational skills
• Greeting customers
• Administrative experience - Administrative experience (More than 20 years)
• Extensive phone work, Customer Service/Donor Relations, Basic Computer Data Entry, Typing, Veterinary Tech, Phlebotomy, Sales and Cash Register
• Customer complaint resolution
• Data entry
• Customer service
• Providing product information
• Administrative experience within non-profit industry
• Fundraising
• Order assistance
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