Event Operations Leader with 28+ Years Experience

Carmen Webb

Glencoe, Al

256-***-**** ***********@******.***

PROFESSIONAL SUMMARY

Event and operations leader with over 28 years in the restaurant and hospitality industry, including seven years with Applebee's and 12 years of progressive advancement at Jack’s Family Restaurants. Experienced in planning and executing multi-state corporate events, large-scale training programs, and executive-level initiatives serving up to 400 attendees. Proven record of budget oversight, payroll management, P&L responsibility, and high-visibility event execution. Recognized for organization, fiscal discipline, and delivering seamless experiences under pressure. CORE COMPETENCIES

Event Planning & Execution

Large-Scale Logistics Coordination

Venue & Vendor Management

Budget Oversight & Cost Control

Payroll & Training Budget Management

Executive-Level Support

Multi-State Program Administration

P&L Management

Compliance & Certification Testing

Operational Leadership

PROFESSIONAL EXPERIENCE

Jack’s Family Restaurants

Manager of Learning Experience [2024–Present]

• Plan and execute 7–8 large-scale corporate events annually in addition to recurring multi- state training programs across Alabama, Tennessee, Georgia, and Mississippi.

• Lead weekly management trainee orientations serving 20–40 participants per session.

• Coordinate 3 major training classes every 4 weeks and 3 additional classes every 6 weeks, managing venues, lodging, catering, materials, scheduling, and on-site logistics.

• Oversee biannual regional roadshows (6 events per cycle) with 100–200 attendees per event.

• Plan and execute high-visibility corporate competitions including: o Company-wide Biscuit Bake Off (100 attendees; televised on Fox 6 News) o Annual Know-It-All Contest (100 attendees)

• Coordinate awards and recognition programming for biennial corporate convention (400 attendees) in Destin, FL.

• Support annual Jack’s Family Fund Golf Tournament (200+ attendees), managing awards, food coordination, and day-of execution.

• Organize area supervisor meetings averaging 100 attendees.

• Manage training payroll budget; delivered fiscal year 2025 under allocated training budget for the first time in company history.

• Maintain strict adherence to event budgets while supporting 2-3 company executives.

• Administer ServSafe and Always Food Safe certification testing, including proctor scheduling and bi-weekly review facilitation.

Operational Training Manager [3 Years]

• Delivered operational and leadership training across multiple restaurant locations.

• Standardized training processes to improve consistency, compliance, and performance outcomes.

• Administer ServSafe certification testing.

• Instructor for an operational procedures class every month for new management trainees.

• Worked closely with area supervisors and regional directors to ensure trainee progress.

General Manager [3 Years]

• Managed full P&L responsibility for high-volume restaurant operations.

• Achieved #2 company-wide ranking for Operator of the Quarter during final quarter in role.

• Consistently met or exceeded labor, cost control, and operational budget targets. Assistant Manager [4 Years]

• Supported daily restaurant operations, staffing, inventory management, and team leadership initiatives.

EDUCATION

Bachelor of Science in Accounting

Associate degree in Hospitality Management

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