Barista and Customer Service Professional with Field Experience
Resume:
Keira Sutton
Orlando, FL *****
********************@***********.***
Work Experience
Barista
Starbucks-Orlando, FL
August 2025 to Present
• Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
• Participated in regular staff meetings to discuss improvements in operations and share feedback from customers
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
Barista
Deb's Coffee-Navarre, FL
March 2024 to Present
• Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, and latte.
• Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
• Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
• Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
• Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
• Collaborated with team members to create new seasonal beverage offerings that increased sales by XX%
• Handled cash transactions accurately while following company policies regarding cash handling procedures
• Participated in regular staff meetings to discuss improvements in operations and share feedback from customers
• Implemented strategies to upsell additional items such as pastries or merchandise to increase average transaction value by XX%
• Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
NYSA soccer ref
NYSA-Navarre, FL
February 2023 to May 2023
My job was to ensure the safety of the children playing soccer and the quality of the fields. Education
Criminal Justice (University)
University of Central Florida-Orlando, FL
August 2025 to Present
High school
Navarre High School-Navarre, FL
August 2021 to May 2025
Associate's degree
Pensacola State College-Pensacola, FL
August 2021 to December 2024
Skills
Punctual Microsoft Excel Customer service Public speaking Food safety Serving Microsoft Powerpoint Scuba diving Servsafe Servant Leader Communication skills Time management Events management Guest services Experience with children ServSafe Conflict management Computer literacy Cash Handling Hospitality Microsoft Word Leadership POS
Certifications and Licenses
Microsoft Office Specialist
March 2021 to Present
Driver's License
ServSafe
March 2022 to March 2027
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