Customer Service Specialist with Communication Focus
Resume:
VICKIE WASSON
CUSTOMER SERVICE REPRESENTATIVE
*************@*****.***
Avondale, AZ 85323
SUMMARY
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CMR systems paired with active listening and multitasking abilities.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem solving and maintaining positive relationships with customers.
Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
SKILLS
CUSTOMER SERVICE
CUSTOMER RELATIONS
APPOINTMENT SCHEDULING
PROBLEM SOLVING
TIME MANAGEMENT
WORK ORDER PREPARATION
TEAMWORK
SELF MOTIVATION
EXPERIENCE
August 2023 - July 2025 Safelite Auto Glass
Field Service Representative
Answered customer inquiries and provided accurate information regarding products and services.
Asked probing questions to determine services needs and accurately input information into electronic systems.
Assisted customers with inquiries and resolved issues efficiently.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
January 2023 – August 2025
Tech Systems
Contract labor to a third party.
Assisted customers with inquiries and resolved issues efficiently.
Handled customer complaints with empathy and professionalism.
Maintained detail records of customer interactions, and transactions.
Verified customer information, before giving out personal information.
March 1993 – February 2025
Southwest Airlines
I held several different positions in my career with Southwest Airlines
March 1993 – March 1995 Reservations Sales Agent
Took calls and made flight arrangements for customers, collected payments and help resolve any issues they had.
March 1995 – February 2001 Reservations Sales Agent Supervisor
Support staff for agents. Issued disciplinary steps for various issues including attendance.
Assisted with the daily operations of the call center. Worked on special projects with the management team and the agents.
February 2001 to May 2007 Customer Service Agent
Worked at the ticket counter at Oklahoma City Will Rogers Airport, and Reno Tahoe International Airport. I issued tickets to customers. Assisted them with their check in luggage. And assisted Customers with special needs.
May 2007 – January 2010 Operations Agent
Boarded customers onto the plane. Collaborated with various departments to ensure smooth operations and communication.
January 2010 – February 2020 Cargo Agent
Processed shipping documents and verified accuracy of cargo information
Monitored compliance with safety regulations and cargo handling procedures
Verified proper documentation for shipments including bills of lading, manifests, custom documents and other required paperwork.
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