Remote Insurance Sales Professional
Resume:
Veronica A. McConkey
Cambridge, OH 43725
*********@***.***
OBJECTIVE
To obtain a remote office position with a company who provides the needed equipment, training and support for the job.
EDUCATION
Muskingum Area Technical College, Zanesville, OH 43701
Associates of Applied Business Degrees:
Retail Marketing and Management 1992
Business Administration 1993
Caldwell High School Caldwell, OH 43724
Diploma
EXPERIENCE
TTEC, 100 Congress Ave Ste 1425, Austin, TX 78701
Licensed Insurance Agent (Remote
September 2025 – January 2026
Sold Medicare Insurance for Kaiser Permanente facilities / hospitals in WA, DC, MD and VA
during the AEP and OEP season of Medicare to retired and disabled members. During AEP
and OEP Medicare recipients can change to a different policy without a penalty.
Combined Insurance/A Chubb Company, 8750 W Bryn Mawr Ave, Chicago, IL 60631
Independent Licensed Insurance Agent
February 2025 – June 2025
Called or dropped in on clients for an appointment to educate on our voluntary benefits / supplement insurance plans, wrote up applications on an iPad.
Coshocton County Memory Gardens, 25580 OH-621, Coshocton, OH 43812
Family Service Advisor
November 2023 – July 2024
Called families for appointments to sign the Ohio Right of Disposition forms and to go over their burial pre-needs such as, grave spaces, caskets, urns, vaults, bronze markers, opening and closings; wrote up contracts, gave price quotes, designed bronze markers, and helped with all burial needs.
Bankers Life Insurance Agency, 3808 James CT Ste 3, Zanesville, OH 43701
Licensed Insurance Agent
January 2023 – April 2023
Sold Medicare in homes, set up appointments by cold calls, door knocks, and flyers.
Licensed in Accident, Health, Life
TruBridge/Trazact/WTW, 218 E Maple St Ste 3000, North Canton, OH 44720
Licensed Insurance Agent
August 2022 – December 2022
Sold insurance in over 22 U.S. states by telephone for Humana. Worked in MAQL and completed the sale during AEP season. Worked 3 days at home, and 2 days in the office.
Licensed in Accident, Health
Bear Creek/Harry & David, 500 Reliance Dr, Hebron, OH 43025
Trainer/Coach, Team Lead, Customer Service
November 1999 - December 2013
Trained/Coached: employees for seasonal employment in a classroom with written materials, overheads, videos; tested for order entry and customer service skills.
Team Lead: kept track of employees’ stats (sales skills, attendance, timeliness), and retrained as needed. During 2012, over half of my sales team increased their sales production after retraining individually. One employee received poor reviews in sales. After retraining, in two weeks she earned a 5 star for overall performance. In 2013, I assisted employees who needed additional training before they went to the sales floor.
Customer Service: handled complaints, tracked packages, replaced items, adjusted orders, conducted courtesy calls, added to order entry and serviced all customer needs
Order Entry: answered phones, product knowledge, data entry, keyed in orders while talking to the customer by telephone, address lookup.
Veronica A. McConkey
61237 Greenbriar Dr
Cambridge, OH 43725
*********@***.***
REFERENCES
Cathy Viores
Helena, MT
Forget Me Not Flowers, florist
Eric Lowe
Cambridge, OH 43725
International Wholesale, supervisor
Bryant Duff
Senecaville, OH 43780
US Census Field Supervisor
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