Salesforce Developer & Admin with 6+ Years of Experience

Name: Aatisha

Email: ***********@*****.***

Ph#: 848-***-****

Professional Summary:

Salesforce Developer & Administrator with 6+ years of experience delivering scalable CRM solutions across Sales Cloud and Service Cloud. Strong expertise in Salesforce architecture, Apex development, Lightning Web Components (LWC), Flows, and platform customization, with deep understanding of governor limits, security, and best practices. Proven ability to design and implement automation, integrations (REST/SOAP APIs), and data models to streamline sales and service processes. Experienced in Lightning Experience Migrations, AppExchange implementations, and Agile delivery, collaborating closely with business stakeholders to translate complex requirements into reliable Salesforce solutions.

Technical Skills:

Salesforce Platform

Salesforce CRM, Salesforce Lightning Experience, Sales Cloud, Service Cloud, Service Cloud Console, AppExchange

Development & Customization

Apex (Classes, Triggers, Controllers, Extensions), Lightning Web Components (LWC), Visualforce (Legacy), SLDS, Dynamic Apex

Automation & Business Logic

Salesforce Flows (Record-Triggered, Screen Flows), Approval Processes, Workflow Rules, Validation Rules, Email Alerts

Data & Integration

SOQL, SOSL, REST APIs, SOAP APIs, WSDL, Named Credentials, Data Loader, Import Wizard, Data Migration, ETL Concepts

Security & Access Control

Profiles, Roles, Permission Sets, Permission Set Groups, Sharing Rules, Field-Level Security, Record-Level Security, Audit Trails, Field History Tracking

Reporting & Analytics

Reports (Tabular, Summary, Matrix), Dashboards, Report Folder Security

Tools & IDEs

VS Code (Salesforce Extensions), Change Sets, Sandbox Management

Methodologies & Other

Agile / Scrum, Requirements Analysis, User Training, Release Management, Production Support

Legacy & External Systems

IBM AS/400, IBM DB2, Oracle (integration exposure), Excel

Professional Experience:

Client: Towne Bank, Portsmouth, VA. Dec 2024 – Till Date

Role: Salesforce Developer/Admin

Responsibilities:

Gathered and analyzed business and system requirements through workshops, interviews, and workflow reviews, collaborating with stakeholders to prioritize solutions.

Designed and developed Apex classes, controllers, triggers, and extensions, implementing scalable business logic aligned with Salesforce best practices and governor limits.

Configured and customized Salesforce using custom objects, fields, validation rules, page layouts, tabs, and selectively refactored legacy Visualforce functionality.

Developed Lightning Web Components (LWC) using SLDS and migrated legacy Visualforce pages to Lightning Experience, improving performance and usability.

Implemented record-triggered and screen Flows, approval processes, email alerts, and validations to automate lead routing, service workflows, and escalations.

Integrated Salesforce with external banking systems using REST APIs and Named Credentials, ensuring secure and reliable data exchange.

Developed and customized applications within Salesforce Agentforce (Service Cloud) to enhance agent productivity

and streamline case resolution workflows.

Designed and implemented Lightning Components (LWC/Aura) for Agentforce to optimize agent console usability

and reduce handling time.

Utilized SOQL and SOSL with governor-limit considerations to support complex data access requirements.

Performed large-scale and incremental data migrations using Data Loader and Migration Tool, ensuring data accuracy and integrity.

Implemented Permission Sets and Permission Set Groups, managing object-level and record-level security across Sales Cloud and Service Cloud.

Administered Salesforce including user management, profiles, roles, sharing rules, reports, dashboards, email templates, and audit features.

Supported ongoing production maintenance, data cleansing, user training, and release management using sandbox strategy and change sets.

Worked with legacy IBM systems (AS/400, DB2) to translate business requirements into Salesforce-compatible data models and processes.

Environment: Salesforce Lightning, Apex, Triggers, Visualforce, Lightning Web Components (LWC), SLDS, SOQL, SOSL, Sales Cloud, Service Cloud, REST APIs, Named Credentials, Flows, AppExchange, Approval Processes, Data Loader, Dashboards, Reports, IBM AS/400, IBM DB2.

Client: Nationwide Insurance, Columbus, OH. Oct 2023 – Nov 2024

Role: Salesforce Developer/Admin

Responsibilities:

Collaborated with business stakeholders to gather, analyze, and translate requirements into scalable Salesforce solutions.

Designed and developed Apex classes, controllers, and triggers to implement scalable business logic and validations.

Worked with Salesforce standard objects including Accounts, Contacts, Activities, Reports, and Dashboards.

Developed Lightning Web Components (LWC) and migrated legacy Visualforce functionality to Lightning Experience, improving usability and maintainability.

Implemented Salesforce automation using record-triggered and screen Flows, approval processes, validation rules, and advanced Flow orchestration.

Integrated Agentforce Console with external systems via REST and SOAP APIs for unified customer interactions.

Customized Service Cloud Console with Omni-Channel and case management features to improve agent productivity.

Built and maintained custom reports and dashboards, managing report folders and access controls for stakeholders.

Configured custom objects, formula fields, validation rules, tabs, and object relationships (Master-Detail, Lookup).

Managed profiles, roles, page layouts, and permission settings to support organizational hierarchy and security requirements.

Utilized Dynamic Apex and SOQL/SOSL for flexible data access and metadata-driven logic.

Performed data loading, cleansing, migration, and Salesforce instance merges using Data Loader.

Integrated Salesforce with external master data systems using REST and SOAP APIs.

Supported customer, partner, and self-service portals, ensuring secure access and seamless data integration.

Delivered Salesforce solutions using Agile Scrum methodology, supporting iterative development and continuous improvement.

Developed middleware-based integrations using MuleSoft, Jitterbit, and Talend for bi directional sync with finance, CRM, and legacy systems

Environment: Salesforce.com, Apex, Visualforce, Lightening, triggers, Marketing Cloud, workflow, validation rules, SOSL, SOQL, AppExchange, data loader, report, dashboard, Force.com IDE, Oracle, Web portal, ETL, Sales cloud, and Windows.

Client: Rent A Center, Plano TX. Jan 2022 – Sep 2023

Role: Salesforce Developer

Responsibilities:

Collaborated with business stakeholders across Sales, Marketing, and Customer Service to gather, analyze, and validate requirements.

Participated in end-to-end CRM processes including design, development, testing, and integration of Salesforce Cloud services.

Designed and developed Apex classes, controllers, triggers, and test methods, adhering to Salesforce governor limits and best practices.

Developed Apex test classes achieving code coverage to support production deployments.

Implemented Salesforce automation using workflows and approval processes for standard and custom objects.

Integrated Salesforce with external enterprise systems using SOAP APIs and WSDL, implementing Apex callouts for secure data exchange.

Managed Service Cloud features including Cases, Knowledge Base, and Communities, supporting customer service operations.

Created and configured custom objects, fields, picklists, dependent picklists, validation formulas, tabs, applications, and home page components.

Developed Visualforce pages using standard and custom controllers to meet business requirements.

Utilized SOQL and SOSL within Apex controllers, extensions, and triggers for efficient data access.

Performed bulk data operations including mass delete and record transfers using Salesforce data management tools.

Managed data categories within Salesforce Knowledge Base.

Coordinated with technical and business teams to support history loads, incremental loads, and inbound/outbound data synchronization.

Used VS Code with Salesforce Extensions for modern Salesforce development and deployment activities.

Environment: Salesforce CRM, Apex, Triggers, Visualforce, SOQL, SOSL, Service Cloud, Knowledge Base, Communities, Workflows, Approval Processes, SOAP APIs, WSDL, VS Code, Change Sets, Data Loader, Agile, Windows.

Client: Molina Healthcare, Long Beach, CA. Nov 2019 – Dec 2021

Role: Salesforce Administrator

Responsibilities:

Administered Salesforce platform including user management, profiles, roles, permission sets, sharing rules, and record-level and field-level security.

Worked extensively with Salesforce standard objects including Accounts, Contacts, Leads, Campaigns, Opportunities, Reports, and Dashboards.

Designed and maintained custom objects, fields, picklists, page layouts, validation rules, workflows, approval processes, custom tabs, and reports.

Defined lookup and master-detail relationships, including junction objects, to support complex data models.

Performed data migration and data cleansing using Data Loader and Import Wizard, importing data from external sources and ensuring data integrity.

Created summary and matrix reports and dashboards to support business reporting and operational insights.

Implemented Field History Tracking and Audit Trails to support compliance, auditing, and reporting requirements.

Participated in requirements analysis and functional documentation, collaborating with business stakeholders throughout the delivery lifecycle.

Supported ongoing Salesforce administration activities including data maintenance, security updates, and user support.

Environment: Salesforce CRM, Sales Cloud, Reports & Dashboards, Data Loader, Import Wizard, Validation Rules, Workflows, Approval Processes, Security & Sharing, Excel, Windows.

Education: Master’s in Business Administration, DeVry College of New York, April 2018

Trailhead: https://www.salesforce.com/trailblazer/oqfm7lzis6688kbbrd

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