Horticulture and Customer Service Specialist
Resume:
Sean Cassidy
West Springfield, MA *****
****.************@*****.***
Professional Summary
Mostly in my education it was spent learning horticultural skills and anything related, including but not limited to gardening, landscaping, masonry, arborculture, entomology, pest treatment, plant decor, green house care, lawn maintenance, etc.
Much of my time spent away from work was spent taking care of my sick dad, who recently passed away. This would include but was not limited to driving him to appointments, making sure he took the right meds at the right times, feeding him, bathing him, cleaning the house, doing the dishes, and buying groceries for him.
Much of my work life has consisted of all the shadowing I did during my high school years, customer service in person, over the phone/computer, cleaning, and cooking. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Uhaul-West Springfield, MA
December 2024 to December 2025
Customer service representative both in person and over the phone, booking appointments for customers, dispatching and checking in equipment, making sure all equipment is clean and cared for, cashier work, and cleaning the building.
Assoicate
Dunkin'-West Springfield, MA
September 2023 to November 2024
As an associate of Dunkin my responsibilities are handling customer service, cooking, cleaning, mixing drinks.
Time away from work
N/A
September 2021 to September 2023
Much of my time spent away from work was spent taking care of my sick father, who recently passed away. This would include but was not limited to driving him to appointments, making sure he took the right meds at the right times, feeding him, bathing him, cleaning the house, doing the dishes, and buying groceries for him.
Cook
Applebee’s-441 E. Main, Westfield, MA
March 2019 to September 2021
As a cook it was much of my responsibility to keep the line stocked, prepped, and made sure the station was clean after lunch and dinner rushes; To cook foods to the specificities of the customer and the requirements of the company recipes, and remake food as necessary; to keep the dishes under control and clean the entire back of house.
Sales Associate
T.J. Maxx-191 E Main St,Westfield, MA
April 2017 to March 2019
As a sales associate at T.J. Maxx I have worked as a cashier; recovered multiple areas of the store by reorganizing and replacing any products on shelves or racks; worked in shipping and receiving by helping unload delivery trucks, organize the backroom stock, put stock out onto the floor in eye-catching displays; as well as work in fitting room and the jewelry case making sure product is securely handled. Food Prep and Cashier
Associate
McDonald's-Westfield, MA
October 2015 to March 2017
As a McDonald's employee I have worked on the food prep line, oftentimes taking shifts between 9–12 hours, as well as front counter service. Grilling, frying, prepping, and assembling food as well as making drinks/beverages; unloading truck shipments; organizing freezer content; unloading trash and waste; and working as a cashier/customer service.
Education
High school diploma
Westfield Voc Tech High School-Westfield, MA
September 2011 to May 2015
Skills
• Food Handling
• Packaging
• Shipping & Receiving
• Sales
• Cooking
• Busser
• Organizational skills
• Accounting
• Home & community care
• Retail sales
• Food Safety
• Basic math
• Greenhouse experience
• Serving
• Working with people with developmental disabilities
• Patient observation
• Medication administration
• Communication skills
• Food Preparation
• Cash Handling
• POS
• Gardening
• Senior care
• Landscaping
• Meal Preparation
• Customer service
• Caregiving
• Phone etiquette
• Merchandising
• Cleaning Experience
• Computer skills
• Computer operation
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