Human Services Professional with Frontline Experience

SHANTAE JOHNSON

****B Yorktowne Dr York PA ****8 H: 223-***-**** *********@*****.***

Summary

Motivated Individual with Several Years of experience in the Human Services field.

Team player dedicated to helping employees improve their skills and techniques in order to reach larger goals. Detail-oriented multi-tasker who thrives in fast-paced environments.

Punctual individual that is compassionate highly focused and results-oriented in supporting complex, deadline-driven operations; with the ability to identify goals and resolve issues in initial stages.

Skills

Interpersonal communication

Excellent communication skills

Basic clerical knowledge

Exceptional organizational skills

Leadership Skills

MS Word, Excel, Navigation internet Data

CPI, CPR/First Aid

AWARDS data system

Mental Health First Aide

OMH NIMRS & Justice System

Experience

Program Aide 12/2017 to Current

Bowery Resident Committee Bronx, NY

Prepare and serve pre-packaged meals and snacks

Maintain appropriate sanitary conditions in dining area

Provide administrative support to clinical team as needed

Monitor and report on client interactions

Responsible for making appropriate log book entries

Emergency response and crisis intervention as needed

Provide emergency first aid/CPR assistance when needed

Entering data in computer systems CARES and AWARD

Desk Clerk 06/2015 to 12/2017

Bowery Residents Committee Brooklyn,, NY

Monitor building entrance, make rounds to ensure security of premises

Answer phones, email daily/nightly reports to staff, and enter data into log book, such as incidents, tenant issues/problems

Light clerical work and filing

Communicate with residents regarding passes for visitors, sign up for sheets for activities and groups

Attend quarterly staff meetings and staff trainings

Interface with EMS, FDNY, NYPD and hospitals to ensure safety and well-being of tenants

Learn fire response system and provide emergency first aid/CPR assistance when needed

Wellness Coach 07/2012 to 07/2014

Service & Computer Industries Brooklyn, NY

Engaged people with mental illness and assist them in meeting the demands of community living and maintaining their housing by teaching them the necessary skills, and linking them to services that will support their recovery, independence and self-determination

Conducted Group Meetings on Wellness Management

Complete service plan reviews for all residents

Regularly assessed and report apartment inspection conditions as needed Provided Case Management for residents, engage residents in setting rehabilitation and housing support goals, and collaborate with them in developing a Housing Support Plan where indicated

Monitored and updated all clients in AWARDS systems and database as well as caseload distribution reports

Clerical Associate 06/2011 to 12/2011

Human Resources Administration-SSI Brooklyn, New York Brooklyn, NY

Operated office machines such as photocopies and scanners, facsimile machines, voicemail systems and personal computers

Maintained and updated filing, inventory, mailing and data base systems, either manually and or using a computer

Compared data with source documents, or re-enter data in verification format to detect errors

Located and corrected data entry errors, or report them to supervisors

Seasonal Maintenance Worker 05/2010 to 11/2010

City of New York Parks and Recreation Brooklyn, New York Brooklyn, NY

Maintained a safe and clean environment for all New York City Parks patrons Cleaned and sanitized comfort stations and other facilities

Swept and raked leaves; safely dispose of liter and debris

Ensured all Parks' policies and procedures are followed daily to guarantee safety at all times

Direct Support Professional 04/2009 to 02/2010

AHRC New York, NY

Administered all necessary medications as directed by care plan.

Developed strong and trusting rapport with each client to facilitate best care possible.

Monitored clients' progress to report necessary changes.

Maintained a clean and well-organized environment to promote client happiness and safety.

Transported client to doctor's appointments and to complete other related errands.

Worked to improve patient outlook and daily living through compassionate care.

Supervised frequent activities such as medication and personal hygiene to ensure safety.

Education and Training

Associate of Science: Human Services

Technical Careers Institute 320 W 31st Street, New York, NY 10001

Medical Assistant Certifacate: Medical Assistant 2003

Sandford Brown Institute 120 E 16th Street, New York, NY 10003

High School Diploma 1993

Bensalem Twp High School Bensalem, PA

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