Experienced Office Administrator and Operations Leader
Resume:
Michelle D. David
Experienced Office Administrator
CONTACT
*************@*****.***
Mansfield, Ohio 44907
LinkedIn: /in/michelledhd
SKILLS
Strategic Planning
Process Improvement
Operations Management
Project Management
Stakeholder Engagement
Microsoft Office Suite
Event Planning
CERTIFICATIONS
Certified Administrative Professional (CAP)
Certified Special Events Professional (CSEP)
Certified Chemical Dependency Counselor Assistant (CDCA)
EDUCATION
Coursework: Business Administration
University of Akron
PROFESSIONAL SUMMARY
With a sustained commitment across various industries, I have established myself as an accomplished Office Administrator known for effectively overseeing a broad range of responsibilities in dynamic settings. My career is characterized by extensive support experience, outstanding organizational skills, strategic planning capabilities, and a proactive approach to addressing challenges. I am highly proficient in Microsoft Office applications, and possess specialized expertise in event planning, Human Resources, and client relations. My contributions have consistently led to more efficient office operations and enhanced client satisfaction.
WORK EXPERIENCE
Chief Operating Officer
Mansfield UMADAOP – Mansfield, OH
2014 – 2025
Successfully orchestrated operational improvements by developing innovative solutions, optimizing resources, and enhancing productivity and performance.
Supported the Executive Director in the management and supervision of daily company operations.
Prepared comprehensive presentations for board meetings.
Collaborated with the Board of Directors to develop and execute business strategies, plans, policies, and procedures.
Organized non-profit events and conferences for over 350 attendees, overseeing all logistics.
Office Manager
Revision Lasik & Cataract Surgery – Mansfield, OH
2011 – 2014
Coordinated schedules and logistics for the surgeon, doctors, and clinicians, ensuring operational efficiency.
Maintained current personnel records for over 40 employees, and efficiently managed payroll processes, paid time off requests, 401K deductions, and administration of employee benefits.
Scheduled patients, kept clinic calendars organized, verified insurance, handled calls, and consistently delivered excellent patient care and service.
Managed vendor relationships, negotiating contracts for cost savings.
Worked with a high level of proficiency independently in a demanding environment.
Executive Sales Administrator
Siemens Financial Services, Inc. – Iselin, NJ
2004 – 2011
Masterfully managed two (2) Senior VPs’ complex calendars, ensuring efficient prioritization of appointments while planning meetings, travel arrangements, presentations, and various tasks for a team of ten (10) Sales Executives.
Coordinated international and domestic travel, optimizing itineraries for cost and time efficiency.
Demonstrated superior communication and time management skills.
Orchestrated major customer and office events with budgets over $75,000, boosting employee, customers, and stakeholder satisfaction.
Coordinated customer and employee events by establishing relationships with vendors to organize parties featuring donated items for raffles and giveaways, while also supporting the development of marketing presentations and company brochures.
REFERENCES
Marcus McLittle, LICDC, LSW Stefanie Caldwell
******@****************.*** ********@***.***
Clinical Director, Mansfield UMADAOP Board Member, Mansfield UMADAOP
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