Cloud AWS Engineer - DevOps & Automation Expert

ABHINAY REDDY V

Cloud Engineer AWS Application Support DevOps

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PROFESSIONAL SUMMARY

Cloud Engineer with 5+ years of experience delivering advanced-level AWS Application & Infrastructure Support for high-volume production environments. Strong hands-on expertise in EC2, S3, VPC, IAM, CloudWatch, EKS, ECS, and CloudFormation, with additional experience in Terraform (Infrastructure as Code) and Kubernetes-based workloads. Proven record of resolving 25–30 monthly incidents with ~20% MTTR reduction and 25% reduction in recurring issues through automation, root cause analysis, and operational improvements. Experienced serving as a primary point of contact for developers via ticketing systems, optimizing cloud operations for scalability, reliability, and security in SLA-driven environments.

TECHNICAL SKILLS

AWS Core Services: Hands-on experience with EC2, S3, VPC, IAM, CloudWatch, EKS, ECS, CloudFormation, Route 53, ALB/ELB, and Auto Scaling in production environments. Containers & Orchestration: Practical experience with EKS/Kubernetes, ECS, Docker, container deployments, and workload scaling.

Infrastructure as Code: Proficient in Terraform and foundational CloudFormation for automated and repeatable infrastructure provisioning.

Monitoring & Incident Management: Skilled in CloudWatch dashboards, alarms, logging, event management, SLA-driven operations, root cause analysis (RCA), and post-incident documentation. Automation & Scripting: Experience using Python and Shell scripting to automate operational workflows and improve environment scalability.

Networking & Security: Strong understanding of VPC design, routing, security groups, IAM policies, DNS, and secure cloud architecture practices.

PROFESSIONAL EXPERIENCE

AWS Cloud Engineer Jul 2024 – Present United States

• Deliver advanced-level AWS platform support for multiple production-hosted applications

• Serve as primary point of contact for developers through structured ticketing systems

• Manage and resolve high-priority incidents while maintaining SLA compliance

• Conduct root cause analysis and implement preventive solutions, reducing repeat incidents by ~25%

• Configure and manage EC2, S3, VPC, IAM, EKS, ECS, CloudFormation, and CloudWatch resources

• Implement automation using Terraform and scripting to improve scalability and operational consistency

• Optimize monitoring and alerting strategies to enhance reliability and security posture

• Train application teams on self-diagnosis techniques to accelerate issue resolution

• Document operational procedures, remediation strategies, and preventive controls

AWS Cloud Support / Operations Engineer – Optum May 2023 – Jun 2024 United States

• Delivered L2/L3 support for large-scale AWS environments hosting critical applications

• Resolved 25–30 production incidents monthly, improving MTTR by approximately 20%

• Supported EKS/Kubernetes and ECS-based workloads in production environments

• Automated recurring operational tasks using Python and Shell scripting

• Managed event handling, incident escalation, and cross-team coordination

• Assisted in infrastructure provisioning using Terraform and CloudFormation

• Partnered with development and security teams to enhance reliability and compliance

• Contributed to operational process improvements and automation initiatives

AWS Cloud Support Engineer – Critical River Technologies Sep 2019 – Jul 2021

• Provided Tier II support for AWS-hosted enterprise applications

• Managed IAM roles, VPC networking, routing, and load balancer configurations

• Supported monitoring, alerting, and event management processes

• Assisted with infrastructure provisioning and automation initiatives

• Performed Linux administration and cloud troubleshooting

• Documented incident resolutions and preventive strategies

• Collaborated with cross-functional teams to maintain system stability

EDUCATION

Master’s in Applied Digital Technology – Arkansas State University (2023) Bachelor’s in Electronics & Communication Engineering – Anurag University (2020)

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