Experienced Customer Service & Administrative Professional

WINIFRED (WINNI) MATTOS, Customer Service Representative

Honolulu, 96821, HI, 323-***-****, ************@*****.*** SUMMARY Dynamic Customer Service Representative with over 8 years of experience in client relations and administrative roles. Proven ability to address customer concerns effectively, enhancing satisfaction through timely resolution. Adept at managing phone communications and coordinating support for various projects. Demonstrated success in light bookkeeping and payroll management. Ready to leverage unique skills and commitment to customer care to contribute positively to any team.

WORK EXPERIENCE

04/2017 – Present Administrative Assistant/Personal Assistant, INTERCESSION LLC Honolulu Managed phone communications effectively, ensuring timely responses to all inquiries.

Facilitated support for clients and coworkers in executing remodeling and construction projects.

Performed light bookkeeping duties and prepared financial reports for the accountant.

Monitored and documented workers’ hours for payroll processing. Addressed and resolved customer concerns and complaints to enhance satisfaction.

Served as the personal assistant to my boss, handling household management tasks and running errands.

05/2004 – 03/2011 Assistant, DEAR ABBY Los Angeles Coordinated phone calls, errands, and media interactions for the office. Reviewed and curated letters and emails for potential publication in the column.

Edited and corrected grammar and spelling errors in submissions to ensure clarity and professionalism before passing them to Abby for approval. Participated in collaborative discussions during weekly phone conversations with our newspaper editor in Kansas City.

01/2000 – 09/2003 Special Education Assistant, Kaiser High School Honolulu, HI EDUCATION

09/1964 – 06/1967 Kalani High School

High School Diploma, College prep

Honolulu

SKILLS Administrative Support Customer Service

Client Relations Scheduling

Bookkeeping Communication

QuickBooks Task Coordination

Phone Calls Remodeling Project Support

Building Project Support Payroll Tracking

Customer Complaint Resolution Household Management Errands Media Connections

Editing Grammar Correction

Spelling Correction Efficiency

Call Center Attention to Detail

Interpersonal Skills

LANGUAGES English

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