Experienced Retail Manager and District Leader
Resume:
Nicole Reid
Experinced Retail Manager and District Leader
North York, ON m2j2h8 M2J 2H8
********.****@*****.***
Nicole Reid
Experienced Retail Sales Manager and District Leader / Trainer North York, ON
********.****@*****.***
I am a polished team leader, with over 15 years of retail management experience. I offer a valueable insight, and knowledge into the retail market, operationally, and professionally. Through my Sales Performance Training, I work with various K.P.I.'s daily, such as Dollar's Per Transaction
(D.P.T.), Unit's Per Transaction (U.P.T.), and Conversion. I continue to utilize my loss prevention tactics training daily through my practised strong cash management procedures, and I have proven to be a powerful District Leader in my Feild, and Coach to my team daily.
Work Experience:
Build-A-Bear Workshop - Markville Mall
July 2025 - Present
• Relocation Project to Markville Mall to a full Storefront for August 2025
• Closed the Scarborough Town Centre Location by assisting with relocating the Concourse, and supplies to Kingston, ON for a new store opening.
• Managed all outgoing transfers of product to 4 Canadian stores.
• On call 24/7 for any staff and/or store needs
• Managing a total staff of 16; Management staff of 4 including myself
• Responsible for driving strong KPI results in DPT, UPT, Conversion and AUR as well as other unique sales ratios
• Completed detailed Sales Perfomance Training
• Training / evaluating staff to ensure exceptional customer service standards are provided at all times
• Inventory Management; including recieving and cycle counting product daily / weekly
• Store Operations; Maintain store safe counts at all times including change, deposits, and extra store Keys.
• Responsible for full change of visual line-sets, including window change seasonally by following a detailed plan-o-gram completed by the Marketing deptartment; initiated appropriate subsitutions where nesessesary.
• Scheduling weekly ; ability to recognize peak buisness hours, and recommended coverage and schedule accordingly to maximize sales.
Build-a-Bear - Store Manager - Scarborough Town Center Nov. 2024- July 2025
• On call 24/7 for any staff and/or store needs
• Managing a total staff of 13; Management staff of 4 including myself
• Responsible for driving strong KPI results in DPT, UPT, and AUR as well as other unique sales ratios
• Training staff to ensure exceptional customer service standards are provided at all times
• Inventory Management; including recieving and cycle counting product
• Store Operations; Maintain store safe counts at all times including change, deposits, and extra store Keys.
Branch Store Manager
Cash 4 You Corp.-Scarborough, ON
July 2022 to February 2023
Full control and overrun of Financial Branch
Store District Laison to Home Office for Store Operations (Regional)/ Store Manager Wow! Mobile Boutique-Newmarket, ON
May 2014 to June 2019
Strong Operational standards in 100% compliance with company standards audit (First in company) Responsibilities
• Coach and team leader to 7 staff; ability to coach and recruit within company protocol
• Ability to be available 24/7 for any staff, stores issues
• Responsible and accountable for Sales understandings and results including (but not limited to) Warrantee sales, Accessory attach, shrink, payroll compliance, etc.
• Ensuring Loss Prevention and fraud remain minimal at most
• Responsible for a merchandised and clean environment at all times
• A strong representative of the values of string brands including Telus, and Rogers
• Run Daily operational calls for issues regarding field issues and home office issues allowing support systems to help assist with multiple problem solving between both parties Marketing Epson Canada Trainer
ASM - 2013-01 - 2013-06
(Contract expired in Canada)
Responsibilities
• Trained various employees on new tech savvy equipment *Travelled daily to accommodate a store's training needs *Organized and controlled Training Workshops
• Filled out 'Call Reports' based on each store's issues and concerns
• Partnered with individual and team Managers to promote the business in their store culture Store Manager
EB Games Canada - March, ON - 2010-03 - 2012-01
Responsibilities
• Coach and lead a strong team of staff through any situation
• Created a positive customer service environment through staff training and exercises
• Required to deal with difficult staff situations (Scheduling, personal conflicts, etc.)
• Finance, and ensuring budgets were always set and creating 'Stretch-goals'
• Consistent review of Gross Margin Profit, and centering goals around this
• Being Accountable and accessible at all times
• Merchandise POP, and company product and understand the importance of strong visual appearance through marketing
• Daily review of company financial reports (P&L, purchase reports, etc)
• Experience as Store Manager in high volume store during peak sales periods
• Ensuring payroll hours and store profitability were consistently above standards
• Chaired a weekly District call for other store managers, to ensure complete company compliance was throughout the district.
Maternity Leave (Feb. 2009- March 2010)
Operations Supervisor
Best Buy Canada - 2008-11 - 2009-02
Responsibilities
Full 'front end' management in regards to staff, compliance, finance, and Product Replacements Plan sales *Daily responsibility for store safe, including staff tills, deposits, and coin order
• Assisted in ensuring customer satisfaction was always present in all sales
• Daily ordering for store supplies
• Payroll management included scheduling for 45+ staff weekly
• Ensuring communication with Dept. Managers was clear and open at all times
• Responsible for opening and closing of the store when Store manager was not present
• Lead training and coaching for all new staff
• Held responsibility for leading different hiring processes including phone interviews and job fairs. Store Manager- Scarborough
EB Games - 2006-08 - 2008-11
Responsibilities
• Hired and recruited Staff through various hiring processes
• Coach and lead a strong team of staff through any situation
• Created a positive customer service environment through staff training and exercises
• Required to deal with difficult staff situations (Scheduling, personal conflicts, etc.)
• Finance, and ensuring budgets were always set and creating 'Stretch-goals'
• Consistent review of Gross Margin Profit, and centering goals around this
• Being Accountable and accessible at all times
• Merchandise POP, and company product and understand the importance of strong visual appearance through marketing
• Daily review of company financial reports (P&L, purchase reports, etc)
• Experience as Store Manager in high volume store during peak sales periods
• Ensuring payroll hours and store profitability were consistently above standards
• Acted in a District Manager role when the Scarborough East district did not have a District Manager. Won 'Rookie of the Year' Manager 2007 for all of Canada EDUCATION
W.J Watson P.S School council 2012-2021
Chairperson on Central Park P.S School Counsel
Willing to relocate to: York, ON
Education
High School Degree
Stephen Leacock. C.I-Scarborough, ON
Skills
• Retail Management
• Profit & Loss
• Management
• Auditing
• Loss Prevention
• Training & Development
• Human Resources
• Store Management Experience
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