Administrative Support & Program Coordination Specialist

JADA ANIS

Brentwood, NY • 631-***-**** • *********************@*****.***

Administrative Support • Healthcare Administration • Program Coordination PROFESSIONAL SUMMARY

Dedicated Administrative and Program Support professional with 7+ years of experience in healthcare, human services, and residential care settings. Strong background in scheduling, staffing coordination, documentation management, customer service, and operational support. Recognized for reliability, professionalism, and adaptability. Seeking an administrative role to utilize organizational and communication skills to support a high-performing team. CORE SKILLS

• Administrative Support & Front Desk Operations

• Scheduling, Calendar Management & Staffing Coordination

• EMR/EHR, Medical Terminology & Patient Records

• Phone Systems, Email & Live Chat Support

• Microsoft Office & Google Workspace

• Data Entry, Documentation & Case Notes

• Customer Service, Crisis Intervention & Problem-Solving

• Program Support & Care Coordination

• Insurance Verification, Billing & Payment Collection PROFESSIONAL EXPERIENCE

Administrative Assistant — ATC Healthcare, New York, NY (Nov 2024 – Present)

• Provide administrative support including scheduling, email management and record keeping.

• Assist management with staffing coordination and onboarding.

• Maintain accurate documentation and support daily operations. Assistant Manager — Maryhaven, Yaphank, NY (Jan 2025 – Feb 2025)

• Managed staffing schedules, supply ordering, and documentation.

• Ensured compliance and supported residents' daily needs.

• Served as point-of-contact for staff and operational support. Child Care Worker — SCO Family of Services, Dix Hills, NY (Jul 2024 – Dec 2024)

• Maintained accurate case and behavioral documentation.

• Supported children with emotional and behavioral challenges.

• Assisted in educational and life-skills development. Assistant Manager / Assistant Program Manager

Life WORC (May 2024 – Jun 2024) • Head Injury Association (Jun 2023 – Apr 2024)

• Coordinated staffing, resident care, recreational activities, and compliance documentation.

• Maintained ADL logs, inventory, and medical supplies.

• Provided on-call support for emergencies and administrative needs. Financial Counselor — Northwell Health, Valley Stream, NY (Apr 2022 – Oct 2022)

• Completed insurance verification, copay collection, and financial paperwork.

• Delivered excellent customer service to patients and families.

• Utilized EMR systems and maintained accurate patient records. Direct Support Professional / Shift Lead (2017–2024)

• Completed documentation, behavioral data, and daily logs.

• Managed shift operations and ensured compliance.

• Supported individuals with developmental disabilities in daily living skills. Retail & Customer Service Roles

Journeys (Manager), Stop & Shop (Cashier), Dream Kidz (Party Host)

• Gained skills in customer service, sales, cash handling, and administration.

• Trained staff and assisted with scheduling and operations. EDUCATION

Brentwood High School — Brentwood, NY (Diploma, 2018) CERTIFICATIONS

CPR • First Aid • AED • BLS • ACLS • Food Handler • TIPS • ServSafe • Driver’s License (Class D) State Tested Nursing Assistant • QIDP • QMHP

LANGUAGES

English (Fluent) • Spanish (Intermediate)

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