Humanitarian Social Services Professional, Veteran Advocate

JUAN CHAPA

Houston, TX ***** 832-***-**** Email: **********@*****.***

OBJECTIVE

Honorably discharged from the US Army, seeking to bring dedication and professionalism to roles in the social service field. Eager to apply skills, empathy, and a passion for making a positive impact on individuals and communities. Committed to contributing to the well-being of those in need, while collaborating with a dynamic team in a fulfilling and rewarding environment.

KEY SKILLS

·Effective Communication Skills

·Customer Service Excellence

·Time Management

·Spanish Proficiency

·Team Collaboration

·Conflict Resolution

·Case Management

·Documentation & Reporting

EXPERIENCE

Operations Specialist- Families to Freedom (10/24-9/25)

* As an Operations Specialist for Families to Freedom, I was responsible for coordinating free travel for victims of Domestic Violence to shelters, friends, family, or to new residence far away from where the abuse occurred. Once the needs of the client have been assessed through a phone conversation, a determination is made whether car, bus or air travel is the best option.

Care Coordinator – Harris Center, Harris County Jail (1/23- 12/23)

Conduct comprehensive clinical assessments to determine service needs and monitor progress towards treatment goals.

Collaborate with interdisciplinary teams to develop and implement effective care plans.

Maintain accurate and confidential records in compliance with regulatory standards.

Eligibility Navigation Specialist - Wesley Community Center (4/22 to 10/22)

Establish rapport and credibility with Opportunity Youth enrollees, network, and ancillary providers.

Determine eligibility for 16–24-year-olds in the Opportunity Youth Program, ensuring verification of all necessary documents.

Upload information into Workforce Solutions TWIST and Docuware system for enrollment in the Workforce Innovation and Opportunity Act (WIOA).

Zone Recall Specialist - Marketsource Honda/Chrysler/Nissan (2017-2021)

Effectively manage a territory to ensure completion of critical Takata Airbag recalls on Honda/Chrysler/Nissan vehicles.

Train as a technician in the safe removal and replacement of airbags, ensuring proper documentation.

Analyze data and generate reports to track recall completion progress.

Case Manager- Catholic Charities (2016-2017)

Assist unaccompanied children placed in foster homes by the Office of Refugee Resettlement.

Provide case management support for youth under the care of foster parents, authorized by Catholic Charities.

Maintain current records and submit reports to all stakeholder agencies.

Tester/Evaluator- FastForward (2015-2016)

Served as a test administrator for an organization that used advanced analytics to help companies in hiring candidates who displayed aptitude for any given position.

Commissioned Security Officer- Memorial Hermann Hospital System (2013-2015)

Worked with the Memorial Hermann Security System to provide security and customer service for Memorial Herman Medical Plaza.

Juvenile Detention Officer- Harris County Juvenile Probation Department (1996-2012)

Responsible for the safety and security of residents placed in the custody of the Harris County. Coordinated day-to-day operations. Trained and supervised over 30 employees. Assisted caseworkers in translating for Spanish speaking parents over the phone and in person. - Juvenile Supervision Officer- Trained and certified in the supervision, safety and accountability of residents.

Active Duty Soldier- United States Department of Defense (1990-1993)

Served as a Military Policeman. Honorably discharged.

EDUCATION

Bachelor of Science in Psychology University of Houston Downtown

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