Financial Operations Leader with Tight Cash Flow Management
Resume:
MARKUS LOGAN
Lawrence, KS
************@*****.***
PROFESSIONAL SUMMARY
Experienced financial operations professional with 15+ years overseeing high-volume billing, accounts receivable/payable, and revenue processes across corporate, nonprofit, and self-owned business environments. Trusted to manage $750K–$1M in monthly invoice volume, reduce delinquency, and strengthen cash flow systems with accuracy and consistency. Recognized for improving processes, maintaining financial integrity, and delivering dependable results in structured, team-oriented environments. Committed to long-term contribution, operational stability, and leaving systems stronger than they were found.
CORE COMPETENCIES
Full-Cycle Accounts Receivable & Payable
Billing Operations & Revenue Management
Cash Flow Oversight & Aging Control
DSO Improvement & Collections Strategy
Financial Reporting & Reconciliation
Vendor & Contract Management
QuickBooks Online & Advanced Excel
CRM & Cloud-Based Financial Systems
Process Improvement & KPI Monitoring
Compliance & Audit Support
PROFESSIONAL EXPERIENCE
Owner & Lead DJ
Lasting Memories Entertainment Lawrence, KS 2008 – Present
Founded and operate a full-service entertainment company generating approximately $50,000 in annual revenue through management of 150+ weddings, corporate functions, and private events each year.
Direct full-cycle financial operations including pricing strategy, contract negotiation, invoicing, collections, budgeting, expense tracking, and tax documentation while maintaining consistent positive cash flow.
Sustained 10 consecutive years of profitability with zero net losses through disciplined financial oversight and proactive receivables management.
Maintain recurring weekly and monthly contracted events, strengthening client retention and referral-based revenue growth.
Lead and coordinate two subcontracted DJs to manage scheduling logistics for double-booked dates and ensure service consistency.
Oversee CRM systems, website management (WordPress), and digital brand presence to maintain steady booking volume.
Client Services Agent – Finance Department
Boys & Girls Club of Lawrence Lawrence, KS Sept 2024 – Feb 2025
Managed billing operations for 4,000+ family accounts across 10+ program sites, overseeing approximately $250,000 in monthly receivables.
Reduced outstanding organizational debt by $75,000 through structured collections outreach, account review, and proactive payment resolution strategies.
Maintained receivables below 30-day delinquency thresholds through consistent follow-up procedures and accurate payment tracking.
Processed high-volume invoices and reconciled payments using QuickBooks and Excel, ensuring reporting accuracy and financial compliance.
Supported audit and compliance initiatives by verifying expense reports and maintaining detailed financial documentation.
Accounts Receivable / Accounts Payable Specialist
Sanders Products Inc. Lawrence, KS Aug 2021 – Apr 2024
Managed full-cycle A/R and A/P operations overseeing $750,000–$1,000,000 in monthly invoice volume, ensuring accurate billing, receipt posting, and ledger reconciliation.
Improved Days Sales Outstanding (DSO) and prevented receivables from exceeding 30-day aging thresholds through structured follow-up and proactive collections outreach.
Processed payments and reconciliations for 35+ vendors, maintaining strong supplier relationships and timely disbursements.
Conducted internal audits to identify discrepancies and implement financial accuracy controls that reduced late-payment occurrences.
Utilized advanced Excel reporting tools to monitor trends, forecast receivables, and support financial decision-making.
Investor Services Representative
SS&C Technologies Lawrence, KS Jun 2021 – Sept 2022
Processed IRA and 401(k) transactions with strict regulatory compliance and documentation accuracy.
Maintained detailed financial records and contributed to improved reporting efficiency within departmental systems.
Customer Service Representative
Maximus Lawrence, KS Oct 2020 – Jun 2021
Assisted clients with healthcare applications while maintaining HIPAA compliance and documentation standards.
Supervisor / Technical Support Lead
The Results Company Lawrence, KS Oct 2014 – Oct 2020
Directed daily operations for 125–150 call center agents supporting multiple Fortune 500 client accounts in a high-volume inbound environment handling thousands of calls per day.
Managed performance metrics including call resolution time, escalation rates, and customer satisfaction benchmarks to meet service-level agreements.
Reduced escalation frequency through structured coaching, training development, and performance monitoring.
Delivered Tier-2 technical support for complex hardware and software issues, supporting frontline agents in real time.
Collaborated with corporate clients and quality assurance teams to refine scripts, improve compliance standards, and enhance overall service consistency.
EDUCATION
Allen County Community College
Coursework in Journalism
TECHNICAL SKILLS
QuickBooks Online
Microsoft Excel (Advanced Formulas & Reporting)
Microsoft Office 365
NetSuite (Familiar)
FileMaker
Google Workspace
CRM Systems
WordPress
Canva
Adobe Acrobat & Creative Suite
Cloud-Based File Systems
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