IT Project Manager, iSeries RPG Developer

JOHN J. MASON

Healthcare Data Analyst Business & Operations Analyst Manufacturing & Operations Analyst

Calhoun, Georgia, USA

**********@*******.*** 678-***-****

PROFESSIONAL SUMMARY

Manufacturing & Healthcare Data and Operations Analyst with 20+ years of experience supporting enterprise systems across regulated healthcare and high-volume manufacturing environments. Proven ability to analyze complex datasets, validate data accuracy, investigate anomalies, and improve reporting for claims, eligibility, production, inventory, and logistics workflows. Strong track record partnering with business, IT, and operations teams to translate data into actionable insights that drive efficiency, compliance, and operational performance. Experience spans healthcare, manufacturing, warehousing, and distribution, providing a practical end-to-end understanding of how data supports real-world operations.

CORE SKILLS

Healthcare Data Analysis & Validation

Claims & Eligibility Data Support

Root Cause Analysis & Issue Investigation

Operational & Compliance Reporting

Business Process Analysis

CrossFunctional Stakeholder Collaboration

Metrics, KPIs, & Reporting Support

SQL (Data Analysis / Investigation)

Manufacturing & Operations Analysis

Warehousing, Logistics & Inventory Systems

Production Scheduling & Tracking

IBM iSeries / AS400 Systems

PROFESSIONAL EXPERIENCE

Cigna Healthcare

IT Project Management Advisor / Healthcare Operations & Data Analyst

2009 – 2026

Supported enterprise healthcare platforms by analyzing and coordinating resolution of highimpact issues affecting claims, eligibility, and downstream reporting.

Investigated data discrepancies and anomalies, partnering with application, database, and business teams to determine root causes and corrective actions.

Supported operational and compliancedriven reporting, ensuring accuracy, completeness, and timely delivery to stakeholders.

Analyzed system behavior and data flows to identify recurring issues and recommend process or system improvements.

Translated technical findings into clear, businessready explanations for nontechnical stakeholders.

Coordinated crossfunctional teams during production incidents, balancing urgency, accuracy, and regulatory considerations.

Partnered with Release Management and delivery teams to ensure changes were properly reviewed, scheduled, and productionready.

Mōdis (Contract Assignment to Cigna Healthcare)

Contract Project Manager / Healthcare Systems Analyst

2008 – 2009

Provided analytical and coordination support for healthcare IT initiatives involving claims and operational systems.

Assisted with production fixes, enhancements, and reporting support in a regulated healthcare environment.

Worked closely with business and technical teams to ensure data impacts were understood and addressed.

Mohawk Industries, Inc.

Project / Application Manager

1998 – 2008

Managed a team of 10 developers supporting enterprise order entry, warehousing, logistics, and manufacturing systems.

Led analysis of operational data to support scheduling, inventory, and production decisionmaking.

Defined project estimates, timelines, and delivery plans while ensuring data accuracy and system reliability.

Developed and implemented SDLC and production data change processes, improving auditability and reducing rework.

Performed ad hoc data analysis and reporting using SQL, Query/400, and Excel to support operational insights and management reporting.

Senior Programmer / Analyst

Designed and supported enterprise systems on the IBM iSeries (AS/400) platform using RPG and SQL.

Supported largescale data conversions and integrations across multiple acquired business lines.

Built and maintained systems supporting customer service, order management, logistics, warehousing, and inventory control.

Mannington Commercial Carpets

Programmer / Analyst

1996 – 1998

Developed and maintained product development, manufacturing scheduling, planning, and production tracking systems.

Supported operational reporting and data accuracy for manufacturing workflows.

Apache Mills

Programmer

1994 – 1996

Developed and supported warehousing, logistics, invoicing, and scheduling systems.

Ensured data integrity across inventory and operational workflows.

EDUCATION

Bachelor of Science – Computer Science

Augusta State University

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