Versatile Customer Service & Operations Professional
Resume:
Joseph Lopez
**************@*****.***
Reading, PA
Summary
I am hard working and dedicated to continue learning new skills and improving myself in all professional aspects. I excel in customer service and have a strong and steady work ethic.
Work experience
oRideshare Driver
Lyft and Uber • Philadelphia, PA
March 2018 to Present
oHome Attendant
Blessing Health System • Philadelphia, PA
April 2019 to Present
oBox Truck Driver
J. Alperin Co., Inc • Bronx, NY
June 2021 to Present
Hardware experience and loading and unloading box truck; deliver material all over New York Tri state area
oSmall Business Owner
Lopez Deli Grocery • Reading, PA
November 2023 to November 2024
Successfully launched and operated a small business, overseeing all aspects of daily operations
Developed and implemented effective marketing strategies to drive customer acquisition and increase sales
Managed a team of employees, providing leadership, training, and guidance to ensure high productivity levels
Maintained accurate financial records, including budgeting, forecasting, and expense tracking
Negotiated contracts with vendors to secure favorable pricing terms and maintain cost efficiency
Established strong relationships with suppliers to ensure timely delivery of goods while maintaining quality standards
Implemented customer loyalty program resulting in XX% increase in repeat business
Ensured compliance with legal requirements such as licensing regulations, health codes, and labor laws
Managed cash flow effectively through strategic financial planning
Implemented cost-saving measures without compromising product quality or customer satisfaction
Implemented customer feedback system to gather insights and improve overall service quality
Developed and executed a comprehensive business plan that aligned with long-term goals and objectives
Maintained high levels of customer satisfaction by promptly addressing inquiries, concerns, and complaints
oSales Representative
Cricket Wireless • Philadelphia, PA
August 2018 to December 2021
oManager
Valery Grocery • Reading, PA
June 2013 to February 2016
oMachine Operator
East Penn Manufacturing • Lyon Station, PA
May 2013 to May 2016
Machine operator, first piece inspection, tools, machines, maintenance. Worked as a group for production of battery plates. Vary through the plant doing a variety of tasks and different procedures.
oSupervisor
BJs Wholesale
2010 to 2013
oCashier
McDonalds
2008 to 2010
Education
oHigh school diploma or GED
Lehman High School • Bronx, NY
oAssociate in Criminal Justice
Berks Technical Institute • Wyomissing, PA
Skills
Industrial cleaning
Microsoft Word
Box truck driver
Courier
Supervisor
Cashier
Flatbed
Assembly
Supervisor
Computer literacy
Customer Service
Driving
Machine Operator
Manufacturing
Landscaping
Assistant Manager Experience
Heavy lifting
Housekeeping management
Numeracy
Commercial driving
Load & unload
Climbing
Sales
Manufacturing facility
Cellphone retail
Manufacturing company experience
Merchandising
Productivity software
Retail Management
Car wash
Store Management Experience
Manual handling
Machine Operator
Outdoor work
Hand tools
Moving
Box Truck
Management
Money Handling
Delivery driver experience
Cooking
Computer skills
Coordinate measuring machine
Fabrication
Machining
Languages
Fluent in both English and Spanish
Contact this candidate