Customer Service & Administrative Professional

Gwendolyn James

**** * ***** **** **, Cincinnati, OH 45224

513-***-****

****.*******@*****.***

WORK HISTORY

Custom Design Benefits, Cincinnati, OH,Member Support Specialist, March 2024- Current

Be a customer Service Ambassador

Ensure dissatisfied caller issues are escalated and addressed within 2 hours of receipt.

Document all calls in the call tracking system.

Document member/provider records accurately with all pertinent information.

Completes adjustment requests and submit to appropriate personnel for next steps.

Utilizes multiple software and digital tools.

During the course of answering calls, educate members/ providers on plan benefits and claim transactions.

Other duties as assigned.

Flavor Producers, Cincinnati, OH, Administrative Assistant, April 2021- February 2024

•Daily data entry

•Maintain the raw material room

•Maintain warehouses cleanliness and ensure it is stocked with needed supplies

•Provide daily ordering for lab employees

•Maintain the up keep of file cabinets

•Coverage for processor and shipping /handling

Lowes, Cincinnati Ohio Customer Service Manager, October 2016-July 2020

•Managed the day to day operations of Front End department with 45 associates

•Coached, trained and developed front end associates in becoming more effective and efficient in their duties

•Provided exceptional service to customers to ensure a great shopping experience

•Provided feedback to Store Management on effectiveness of programs and provided solutions on improving store and/or company processes

•Oversaw daily cash operations to ensure accuracy of our cash registers

•Provided constructive feedback to front end associates on their job performance

CaptainD's Restaurant, Cincinnati, OH, Assistant Manager, August 2001- October 2016

•Assisted in the daily operations of restaurant

•Coached and trained new hires

•Handled cash registers and ensured daily accuracy

•Ensured all associates received proper training on providing exceptional customer service Conducted weekly inventory to ensure accurate counts of products in the store

EDUCATION

Woodward High School, 2001, Diploma

Dave Wolfenberger 513-***-****

Emmanuel Karikari, Merchandise Service Manager, Lowes 678-***-**** Marie Lewis, Assistant Manager, Captain D'S Restaurant 513-***-****

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