Customer Support and Hospitality Professional
Resume:
RICKIA NELSON
Suitland, MD *****
*********@*****.***
Professional Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem- solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships. Work Experience
Dining Room Server
Vitality Living Arlington-Arlington, VA
June 2023 to Present
• Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
• Built long-lasting relationships with residents.
• Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Took orders and delivered food items to residents in main dining room.
• Replenished table, wait staff and kitchen supplies.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
Customer Host/Asset Protection Associate
Walmart-Clinton, MD
October 2019 to May 2023
• Processed returns promptly, ensuring customer satisfaction while adhering to company policies.
• Improved store appearance by executing merchandising guidelines and maintaining visual displays.
• Contributed to increased sales through effective upselling techniques and recommending complementary items to customers'' purchases.
• Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
• Worked diligently toward exceeding daily, weekly, and monthly sales targets, contributing to the overall success of the store.
• Assisted customers with product selections, improving overall shopping experience and driving sales growth.
• Offered personalized recommendations for products based on customer needs, increasing cross-selling opportunities.
• Adapted quickly to changing circumstances or situations within the store environment, maintaining composure under pressure.
• Communicated proactively with supervisors regarding any issues or concerns that arose during shifts.
• Participated in store-wide promotional events, representing the brand positively while attracting new customers to the establishment.
Security Officer
Metropolitan Protective Services-Lanham, MD
July 2018 to August 2019
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Reported suspicious activities and persons to law enforcement.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors. Sales Associate
Target-Hyattsville, MD
April 2013 to June 2018
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction. Education
High School Diploma
Laurel High School-Laurel, MD
June 2010 to June 2010
Skills
• Cleaning and sanitization
• Service prioritization
• Safe food handling
• Customer service focus
• Security
• Organizational Skills
• Typing
• Greeting and escorting guests
• Flexible schedule availability
• Resident support
• Cash Handling
• Word
• Loss Prevention
• Reliable work ethic
• Strong multitasking
• Stocking
Certifications and Licenses
Guard Card
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