Operations & Customer Service Leader
Resume:
Keri Maxwell
Starkville, MS *****
************@*****.***
Professional Summary
3+ years of experience analyzing and solving customer problems in an office, claims or customer service environment
10+ years of customer service or call center experience 3+ years of supervisory/leadership experience
Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Work Experience
Intake Specialist
Ring Savvy Inc, Answering Legal Inc.-New York, NY
January 2026 to Present
I take over 100 calls a day inputting client information into our CRM system and then patching them to either the lawyer or the service technician.
Supervisor
LogicomUSA-Huntsville, AL
October 2020 to June 2025
Coordinate and supervise daily/weekly/monthly activities of a team members Set priorities for the team to ensure task completion and performance goals are met Coordinate work activities with other supervisors, managers, departments, etc. Identify and resolve operational problems using defined processes, expertise, and judgment Provide coaching, feedback, and annual performance reviews as well as formal corrective action Tier 1 Technical Support Representative
Kelly Connect/Apple
May 2019 to July 2020
I worked in tier 1 tech support assisting customers with their iOS devices, walking customers through various troubleshooting steps to help get their issue resolved. I worked in tier 1 iMac support as well, assisting customers through various troubleshooting steps to resolve their issue.
CNA - Certified Nursing Assistant
Winston Medical Center-Louisville, MS
September 2018 to February 2019
I made sure residents were taken care of and all of their needs met.
(Ex. Bathed, fed, etc)
CNA - Certified Nursing Assistant
Choctaw Regional Medical Center-Ackerman, MS
December 2017 to September 2018
I made sure residents were taken care of and all their needs met.
(Ex. Bathed, fed, etc)
Education
Health Care Data Technology (Associate)
East Mississippi Community College-Mayhew, MS
August 2012 to December 2016
Upper secondary education
Skills
Mac OS Client communication Medical records Motivational interviewing Computer operation Windows Help desk Supervising experience Attention to detail macOS Microsoft Outlook Medical terminology Client interaction via phone calls Microsoft Word Freight HIPAA Customer service Leadership Quality Audits Customer support Network Support Data entry Computer hardware Technical Support Microsoft Office Clerical experience Medicare Customer relationship building Computer skills Communication skills Health insurance customer support iOS Healthcare privacy protection Antivirus software Microsoft Excel Administrative experience Management CNA Phone etiquette English Cna Certified Typing Languages
• English
Certifications and Licenses
Driver's License
CNA
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