Customer-Driven Retail Operations Leader
Resume:
Johnna N "Rachel" Horsley
Tulsa, OK *****
************@*****.***
Professional Summary
Results-driven Operations Manager with 27+ years of experience in Retail Management/Merchandising/ Inventory and customer engagement across diverse sectors. Proven track record in training and motivating teams of up to 40 employees, enhancing sales techniques, and improving customer retention. Skilled in managing operations and coordinating events, with a strong focus on cash management and volunteer coordination. Committed to fostering a positive work environment and driving operational excellence.
Authorized to work in the US for any employer
Work Experience
Operations Manager/Inventory
Elegant Stone and What A Toy! Woodland hills Mall-Tulsa, OK July 2021 to Present
Operations Human Resources Manager 40 employees. Train them on the sales POS, sales techniques, inventory and facing merchandise. Motivating them on a daily basis on how to clean their stores, how to sell crystals and or ride on vehicles and plush toys. Explain the warranties and how to take care of the ride-on vehicles for kids. Hired and trained all new hires. Customer and employee retention focused and cash management.
Volunteer Coordinator Box Office Manager/Scheduling/Project Events Coordinator
Tulsa Spotlight Theater 501(c)3-Tulsa, OK
May 2014 to Present
Managed theater operations, trained associates up front on the POS, cash management, scheduling coordinator for 150 volunteers a month. Projects/Events/Volunteers Coordinator, Fundraising Coordinator. Managed ticket sales online and phone calls, sitting arrangements for VIPs, production details load in load out, Olio (Variety acts)entertainment coordinator. Customer engagement and retention expert.
Lead Driver/Supervisor
The Salvation Army Tulsa Ok-Tulsa, OK
October 2018 to November 2024
Shuttle driver supervisor for Bell ringers for the Christmas kettles seasonal position. Drop off and pick up Bell ringers at Walmart, Reasors, Hobby Lobby, Sam's club. Debt Collector/Customer Service
Credit Bureau of Bartlesville-Bartlesville, OK
March 2005 to August 2008
Collected past due bills for Jane Phillips hospital, medical providers, the City of Bartlesville utilities, past due rents for landlords in Bartlesville. Excellent customer service and client retention. Legal Secretary
Law Offices of Alan l Hoffman-West Palm Beach, FL
February 1992 to October 2005
Document management, customer service, client retention, scanning, faxing, copy machine, data entry, scheduling appointments, answering phones. Full service to five attorneys. Receptionist/Secretary
First Baptist Church Lake Worth Florida-Lake Worth, FL February 1997 to June 1999
Answered phones, secretarial work, copier, fax machine, scanner and other miscellaneous Church related admin. Worked closely with Pastor Jack Lenza, and the homeless ministry in Florida. Clothing, shelter, utilities assistance. Secretary to Officer Evelyn Griffith with her veteran's ministry. Education
Property Management (AA)
Palm Beach State college-Lake Worth, FL
February 1993 to May 1994
Legal Assistant (Associate's degree)
Palm Beach State-Florida
February 1993 to May 1994
Skills
• Leadership
• Property Management (2 years)
• Human Resources Management
• Management
• Shuttle Driving
• Supervising experience
• Event Planning
• Customer service
• Desktop Support
• Communication skills
Contact this candidate