Customer-Focused Retail and Service Professional

MIA QUINTANILLA

+1-206-***-**** • *************@*****.*** • Seattle, WA

PROFESSIONAL SUMMARY

Customer-focused retail and service professional with 4+ years of experience in managing multiple priorities in fast- paced, high-volume environments including merchandising and food service. Reliable, punctual, and a collaborative team player with genuine commitment to creating positive customer experiences. WORK HISTORY

Retail Sales Associate March 2023 – Present

Seattle Mariners Team Store Seattle, WA

• Provided exceptional customer service to guests attending 81+ Mariners games, consistently maintaining a friendly and helpful demeanor in a fast-paced, high-volume retail environment

• Comprehensive product knowledge across all merchandise categories, and consistent top performer with my supervisor often tasking me with onboarding new hires

• Processed sales transactions accurately using POS systems, handling cash and credit payments, and balance register at end of each shift with high attention to detail

• Organized store displays by sizing, straightening, and restocking merchandise throughout shifts to optimize the customer shopping experience, while ensuring store cleanliness standards are met Food Service Team Member Oct 2023 – May 2024

Homegrown Seattle, WA

• Fulfilled multiple food service roles, including kitchen prep, line assembly, and engaging directly with customers to take orders, answer menu questions, and provide recommendations

• Prepared ingredients, sandwiches and grain bowls to order while upholding food safety and quality standards

• Collaborated with team members across kitchen and service areas to ensure efficient workflow, especially during peak lunch rush periods

• Maintained cleanliness and organization of kitchen prep areas, service lines, and dining facilities throughout shifts to uphold health and safety standards

Assisted Living Caregiver Oct 2022 – Sept 2023

Aegis Living Madison Seattle, WA

• Assisted residents with daily living activities, including dressing, meal support, and mobility assistance, as well as attentive personal hygiene assistance such as bathing, tooth brushing, and grooming routines

• Built strong and trusting relationships with the seniors, providing compassionate, patient-centered care

• Monitored resident needs and encouraged social engagement for the seniors within the community SKILLS

Customer Service & Sales

• Customer engagement and relationship building

• POS system operation and cash handling

• Register balancing and transaction accuracy

• Inventory management and restocking

Workplace Competencies

• Cross-functional training and adaptability

• Team collaboration and communication

• Attention to detail and accuracy

• Conflict resolution and problem-solving

EDUCATION / CERTIFICATIONS

Nursing Coursework

University of Washington Seattle, WA

Criminal Justice - Associate of Science 2019

Texas Woman's University Denton, TX

Certifications

• First Aid/CPR Certified

• Washington State Food Worker Card

• Mental Health Specialty Training (DSHS Approved)

• Dementia Specialty Training (DSHS Approved)

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