Patient Care Coordinator
Resume:
Gwendolyn Nichols
Hampstead, NC
Professional Summary
Dynamic Patient Care Coordinator with proven expertise at HearingLife, enhancing patient satisfaction through effective appointment scheduling and exceptional customer service. Skilled in HIPAA compliance and patient care coordination, I successfully streamlined workflows, reduced wait times, and fostered strong relationships with healthcare providers, driving continuous improvements in patient outcomes.
Skills
Critical thinking skills
POS Citrix Workspace
HIPAA compliance
Organizational skills
Appointment scheduling
Customer service
Patient relations
Attention to detail
Insurance verification
Patient care coordination
Scheduling
Medical terminology
Patient documentation
Follow-up care
Documentation
Patient registration
Filing and recordkeeping
Office administration
Work History
10/2013- To Current: HearingLife, NC: Patient Care Coordinator/Team Captain
Managed patient scheduling and follow-up appointments, ensuring timely access to care and enhancing service efficiency.
Executed systematic reviews of electronic health records, guaranteeing precision and regulatory compliance with HIPAA guidelines.
Implemented strategic initiatives aimed at streamlining administrative workflows to improve patient service delivery.
Work with Sales Force system for patient transactions and services and stock information.
Answered incoming calls, scheduled appointments and filed medical records.
Verified patient insurance eligibility and entered patient information into system.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Implemented training initiatives focused on operational protocols and effective communication strategies to optimize patient engagement.
Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Delivered excellent patient experiences and direct care.
Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Education
Associate of Science: Penn Foster: Healthcare Management
Expected Graduation 11/27
Diploma: Penn Foster: Medical Coding and Billing
Graduated: 2024
Language
English: Native
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