IT Support & Security Specialist
Resume:
LUCKY SUNDAY ENASE
C/O LAPO Office No ** Sani
Abacha Opposite Our Lady
Fatima Catholic Church Gusau,
Zamfara, Nigeria
**************@*****.***
***************@*****.***
www.linkedin.com/in/enase-lucky
www.twitter.com/luckyenase
SUMMARY
Proven IT Enterprise Specialist skilled in information Technology/cyber security staff support, customer service, ticketing systems, incident resolution, system troubleshooting, System repair, Networking, system maintenance and teaching. Seeking to cut costs and provide efficient process improvements to endpoints and end users. A fast and eager learner, I am detailed result oriented and adopt to changing project requirements quickly to meet business goals.
PROFESSIONAL EXPERIENCE
IT Support Specialist - LAPO Micro Finance Banks /Home individual Service 2013 –Till date
Key Qualifications & Responsibilities
Trained staff on use of hardware, and new software
Assisted the network team in monitoring network servers.
Drove service delivery and improved Enterprise IT services and products to about 10,000 staff+ end users in a fast-paced and corporate customers.
Performed 24 on-site visits to resolve network challenge.
Provided IT support services, troubleshooting and system operation.
Quickly solved customer issues daily with 95% success.
Enhanced help desk ticket system, reducing solution time by 35%
Met and negotiated with Network service Provider
Completed new software Project –Core Banking Software
Installed and upgrade system operating system
Managed risk to ensure fundamental cybersecurity best practice principles is maintained
MIS Supervisor – LAPO Microfinance Bank Ltd Home individual Service /2010-2012
Key Qualifications & Responsibilities
Consolidated report for management performance review
Completed new software Project –Core Banking Software
Achieved a 70% increase in department productivity after implementing a company-wide programme to automate specific company procedures.
Resolved ticket raised to 95 %
Met and negotiated with Network service Provider/vendors
Provided PC and mobile support to resolve staff/client issues.
Assisted monitoring network servers/routers status
Resolved Network Down time with 95%
Installed and upgrade system operating system
Trained new and existing staff on use of hardware, and new software
2008 – 2010 DATA ENTRY STAFF (DES)- LAPO Microfinance Bank Ltd
Key Qualifications & Responsibilities
Captured data, on boarded of new customer into core banking software
Typed official memos/filled official documents
Spooled various reports for management performance reviews
Checked official mails for communication, inbox mail and other assigned back office task.
PROFESSIONAL MEMBERSHIP AND CERTIFICATIONS
Cisco: Cyber Treat management- 14th May,2023
Skillfront -Certified Lean Six Sigma White Belt(CLSSWB) -25th April 2023
Cisco-Network Technician Career Path-25th April 2023
Cisco-Introduction to cybersecurity- 20th March 2023
Skillfront -ISO/IEC 20000 IT Service Management Associate -31TH January 2023
Google-Fundamentals of digital marketing -8TH December 2022
Forage-Data Analytics and Visualization Virtual Experience 8th December 2022
AWS Cloud Practitioner Essentials Day-14TH November,2022
Opswat Academy- Opswat File Security Associate-25th October 2022
Opswat Academy—Introduction to Critical Infrastructure Protection -3rd October 2022
Executive Master Classs in ESG:A new Era In risk Management the institute, ICRMP-UK-15th October,2022
Fellow, Chattered Institute Of Loan And Risk Management Of Nigeria- FCILRM-15th October,2022
Skillfront -Certified Associate In Scrum Fundamentals(CASF)-20th September 2022
Skillfront -ISO/IEC 27001-Information Security Associate-18th August 2022
Skillfront-ISO 9001 Quality Management Systems Associate-16th August 2022
Skillfront -Foundations of business and enterpreneurship-16th august 2022
Great Learning -Types of Cyber Security, Introduction to information security Dec,2021
Cisco Networking academy/National open university - cybersecurity essentials 22 Oct 2021
IBM-Cognitive class on big data 21th July, 2021
IBM Cloud private installation & configuration series: installation and configuration 24TH July 2021
Alison-ISO/IEC 2007- Dynamics of information security management system 26th June, 2021
Amazon -Simple storage service(amazon)business continuity and disaster recovery,12th July 2021
Alison -CISSP-certified information systems security professional -9th June 2021
Alison - advance certificate introduction to information technology – 2nd sept 2013
TRCN –Certified Teacher- Teacher’s Registration Council Of Nigeria – 16th September 2014
COAN-Computer Association Of Nigeria-4th April 2002
EDUCATION
Masters in Educational Technology- National Open University, Nigeria- Dec., 2021
Post Graduate Diploma In Education-Usmanu Danfodiyo University- Nov 2012- Sept 2014
Bachelor of Science – Statistics with Computer Science – University of Benin-March 2003- OCT,2009
SKILS
SQL
Office 365
Microsoft / Mac OS
Database management
Cyber Security
System Repair
Systems Management
Networking/System Configuration
Ticketing Systems
System Maintenance
Project Management
Teaching
Quality Management
Switches/Routers installation
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