Operations & Program Delivery Leader

JANNETTA M. SHABAZZ WILLIAMS

407-***-**** · ********@*****.***

Professional Summary

Accomplished operations and program delivery leader with extensive experience guiding cross functional teams, improving business processes, and strengthening organizational performance. Adept at coordinating large, multi department initiatives, optimizing workflows, and ensuring smooth execution of business operations. Recognized for strong communication, stakeholder engagement, team leadership, and the ability to bring structure, clarity, and accountability to complex environments. Skilled in planning, coordination, training, documentation, and executive level reporting that supports informed decision making and operational excellence.

Key Strengths

Operations & Program Coordination

Team Leadership & Cross Functional Collaboration

Process Improvement & Standardization

Testing, Training, Documentation & Change Support

Customer Service & Stakeholder Relationship Management, SCM Operations/Shipping

Executive Reporting & KPI Tracking

Workflow Optimization & Continuous Improvement

Planning, Scheduling & Meeting Facilitation

ERP Order Entry/Data Entry & Fulfillment, AP/AR transactional operations

Compliance, Governance & Quality Assurance

Vendor, Partner & Client Coordination

Professional Achievements

Led multi department business transformation initiatives, coordinating planning, readiness, execution, and post launch support across operations, finance, customer service, and distribution teams.

Strengthening organizational governance by standardizing documentation, improving reporting accuracy, and ensuring consistent compliance with internal controls and audit requirements.

Facilitated end to end business process reviews, workshops, and training sessions to align teams, clarify requirements, and improve operational efficiency.

Managed high volume workloads and competing priorities while maintaining strong communication, structured planning, and timely delivery of business objectives.

Developed executive level dashboards and reporting packages that improved visibility into performance, risks, and operational trends.

Professional Experience

Houghton Mifflin Harcourt — Orlando, FL

Senior Delivery Manager · Sept 2019 – Oct 2025

Coordinated operations across multiple business units including revenue, customer service, distribution, and (AP/AR) finance to support ongoing process improvements and monthly business releases.

Partnered with department leaders to translate business needs into actionable plans, prioritize work, and ensure timely execution of operational activities.

Facilitated workshops, planning sessions, team meetings, and training to support alignment and readiness across all impacted teams.

Oversaw full implementation cycles including planning, scheduling, communication, risk tracking, and post launch support to ensure smooth business transitions.

Produced monthly executive reports summarizing performance metrics, risks, accomplishments, and 90 day outlooks to support leadership decision making.

Jannetta Shabazz Williams – ********@*****.*** 407-***-****

TEKsystems — Denver, CO (Hunter Douglas Fabrication)

Senior Business Operations Analyst · Jan 2016 – Dec 2018 & Apr 2019 – Sept 2019

Supported major business process changes across customer service, distribution, and sales operations.

Developed documentation, process maps, training materials, and readiness plans to support operational transitions.

Coordinated onboarding of new business partners and customers, ensuring smooth integration into existing processes.

Collaborated with cross functional teams to resolve issues, improve workflows, and support day to day business operations.

Wipro Technologies — New Brunswick, NJ

Business Process Consultant · Sept 2014 – Jan 2016

Led business process reviews, requirements workshops, and training sessions for multiple corporate clients.

Supported organizational transitions, acquisitions, and process redesign initiatives across supply chain, sales, and finance operations.

Developed documentation, training materials, and process standards to support consistent operations across multiple business units.

Abbott / Alere — Orlando, FL

Senior Business Analyst · Feb 2011 – Jan 2014

Supported global business operations across sales, distribution, and compliance functions.

Coordinated onboarding of new business units and manufacturing sites, ensuring alignment with existing processes.

Improved cross department workflows by documenting procedures, identifying gaps, and supporting training and change management activities.

Additional Contract Roles

Supported business operations, process improvement, and cross functional coordination for clients including:

Jabil Circuit, Harley Davidson, Mitsubishi Hitachi, Medtronic, ConAgra, United Stationers, PwC, Hospira, Compaq, Kellogg’s, Corn Products International, and others.

Education

B.A., Management & Business

National Louis University

Certifications

• Registered Scrum Master (valid through 2030)

• Registered Product Owner (valid through 2026)

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