Customer-Focused Delivery & Service Professional

Luciana Andrade Pimenta Pascoal

*** ***** **.

Hopedale, MA 01747

Phone: 508-***-****

Email: ***************@*******.***

PROFESSIONAL SUMMARY

Highly dedicated and dependable professional with extensive experience in customer service, transportation, delivery operations, housekeeping, landscaping, and fast-paced work environments. Demonstrated ability to interact effectively with the public, manage multiple responsibilities efficiently, and deliver exceptional customer service. Organized, motivated, and committed to professional growth within the automotive industry. Holds a valid U.S. Driver’s License and Permanent Resident status.

SKILLS

• Customer Service Excellence

• Vehicle Operation & Safe Driving

• Delivery and Logistics Support

• Adaptability in Fast-Paced Environments

• Team Collaboration & Communication

• Organizational & Time Management Skills

• Multitasking Abilities

• Professional Presentation

• Basic to Intermediate English Proficiency

• Clean Driving Record

WORK EXPERIENCE

Amazon Flex / Uber Eats / Uber / Veho Delivery Driver

Massachusetts

Independent Contractor Current

• Safely operated vehicles for delivery and rideshare services

• Maintained punctuality while ensuring high levels of customer satisfaction

• Efficiently managed routes using GPS and mobile applications

• Delivered professional and courteous customer service

House Cleaning Professional

Massachusetts

15 Years of Experience

• Provided residential cleaning services with exceptional attention to detail

• Maintained high standards of organization and cleanliness

• Established long-term client relationships through reliability and professionalism

Landscaping Worker

Massachusetts

4 Years of Experience

• Performed landscaping and outdoor maintenance duties efficiently

• Worked effectively in various weather conditions

• Demonstrated strong physical endurance and teamwork skills

Dunkin’ Donuts Team Member

Massachusetts

6 Years of Experience

• Assisted customers in a high-volume, fast-paced environment

• Operated cash registers and processed customer orders accurately

• Maintained cleanliness and adhered to food safety standards

• Collaborated effectively with team members to ensure smooth operations

PREVIOUS EXPERIENCE IN BRAZIL

• Secretary

• Receptionist

• Sales Supervisor

ADDITIONAL INFORMATION

• Valid U.S. Driver’s License

• U.S. Permanent Resident

• Available for flexible schedules, including weekends

• Extensive customer service experience

• Professional Reference: Célio Araújo De Miranda Júnior – McGovern MHQ, Marlborough, MA

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