IT Support Professional - A.S. in Information Technology

Joshua Mahan

Alexandria, Virginia

571-***-**** *********@******.***

PROFESSIONAL SUMMARY

Help Desk–focused IT professional with an A.S. in Information Technology and hands-on experience supporting users in fast-paced environments. Strong foundation in troubleshooting, networking, operating systems, and security fundamentals. Currently pursuing CompTIA A+. Known for clear communication, documentation, and resolving issues efficiently while following IT and security best practices.

TECHNICAL SKILLS

●Operating Systems: Windows 7/10/11, basic Linux, MacOS

●IT Support: Hardware/software troubleshooting, end-user support, documentation

●Networking Fundamentals: TCP/IP, DNS, DHCP, VPN basics

●Security Fundamentals: Access control, password policies, phishing awareness

●Tools & Concepts: Active Directory (foundational), Microsoft 365, ticketing systems (conceptual)

●Hardware: Workstations, POS systems, printers, peripherals

●Soft Skills: Customer service, communication, time management

PROFESSIONAL EXPERIENCE

Customer Service Associate

Lowe’s Home Improvement — Alexandria, Virginia

07/2023 – 08/2024

●Assisted customers and associates with technical and non-technical issues involving POS systems, inventory tools, and in-store technology

●Troubleshot transaction errors, system slowdowns, and device issues, escalating when appropriate

●Followed security and compliance procedures related to customer data and payment systems

●Communicated clearly with users to diagnose problems and provide effective solutions

●Documented issues and resolutions to support accurate reporting and continuity

Team Member

Papa John’s Pizza — Alexandria, Virginia

11/2021 – 11/2022

●Supported customers in a high-volume environment while managing multiple systems and priorities

●Used POS and order management systems to process requests accurately

●Resolved customer concerns efficiently, maintaining high satisfaction

●Followed procedures related to security, cash handling, and safety

●Collaborated with team members to ensure smooth daily operations

EDUCATION

Associate of Science (A.S.) in Information Technology

Northern Virginia Community College

RELEVANT COURSEWORK

●PC Hardware & Operating Systems Structure

●Data Communications & Network Principles

●Modern Telecommunications

●Information Security Fundamentals

●Security Accreditation of Information Systems

●Advanced Database Management

●IT Project Management

●Java Programming

●Information Literacy

CERTIFICATIONS

●CompTIA A+ — In Progress

Contact this candidate