Remote Data Entry Specialist Candidate

Gwenever J enkins-Bradix

•Email: *********@*****.***

Professional Summary: A highly motivated customer service professional with a proven track record at Transamerica Life Insurance Company, excelling in active listening and problem solving. Adapted to optimizing processess and enhancing operational efficiency while ensuring client satisfaction. Employment History

06/2022-10/2024

Customer Service Representative Transamerica Life Insurance Company Edison, New Jersey

• Resolved customer inquiries efficiently through active listening and effective communication

• Assisted clients with policy details, ensuring clarity and understanding of coverage options

• Managed claims processing by collecting necessary documentation and coordinating with relevant departments

9/2021-03/2022

Delivery Driver Sparks Delivery Dallas, TX

• Ensured timely delivery of packages to designated locations, maintaining high customer satisfaction

• Operated delivery vehicles in compliance with safety regulations and company policies

• Managed loading and unloading processes to optimize efficiency during deliveries

• Communicated effectively with dispatch to address route changes and delivery updates 10/2012-03/2016

Customer Care Representative I Denton State Supported Living Center I Denton, TX

• Onboarded and trained new hires, ensuring they were proficient in their roles within a 7-10 day period

• Documented daily activities for record keeping on behalf of clients

• Attended annual reviews to update progress of each assigned client S k i l l s

• Customer Service

• Conflict Resolution

• Call Center Proficiency

• Mentoring

E ducation

05/1984

Texas State University

Field of Study: Communications

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