Versatile Support & Sales Specialist with Lead Qualification

Sara Lawson

Hurricane, WV ***** +1-304-***-**** *************@*****.***

Willing to relocate to: Hurricane, WV

Work Experience

Qualifying specialist

Quantum 3 media Charlotte, NC

**** ** ****

Outbound and inbound calling regarding Medicare supplemental insurance I qualified leads then sent the calls to a licensed agent

Server

Bob evans Teays Valley, WV

2007 to 2010

I waited tables

Education

Psychology (College)

South university Savannah, GA

2022 to 2024

General (High school)

Cabell Midland High school Ona, WV

2000 to 2004

Upper secondary education

High school diploma or GED

Skills

Paid search advertising campaigns Basic math Customer support - Customer support experience (3-5 years) Product demos B2B sales Customer communication Outbound calling Google Workspace Customer support experience within hospitality industry Sales experience within healthcare Driving Time management Managing teams in a customer support role - Largest customer support team managed

(16-20 team members) Customer relationship building Instagram Lead generation Windows Microsoft Office Communication skills Phone communication Outbound sales Attention to detail Microsoft Dynamics 365 Inbound selling Providing product information Customer support experience within telecommunications industry Technical Proficiency Telemarketing Client interaction via phone calls Sales experience within transportation industry Customer needs analysis Microsoft Excel English Live chat Improving customer support response time - Customer support response time improved (More than 30%) B2C Customer issue escalation SMS customer support Google Docs Order inquiry handling Active listening Objection handling (sales technique) Lead generation tracking Order processing Word processing Appointment scheduling Closing sales Ethernet Organizational skills Paid search marketing Customer support experience within retail industry Cold calling Sales Individual consumer customer service In-person customer service Call center agent experience Customer support experience within healthcare industry Phone customer support Microsoft Outlook Customer training Email customer support Microsoft Teams Microsoft Word Typing Professional networking Computer literacy Phone call management Insurance sales Conducting sales calls Client relationship development Computer operation Customer service Deal closing Cross-selling Call center experience Phone etiquette Additional Information

Authorized to work in the US for any employer

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