Remote Customer Service & Admin Specialist

Tara West

Houston, TX 346-***-**** ************@*****.***

Professional Summary

Dedicated customer service and administrative professional with over 10 years of experience supporting clients, handling customer concerns, scheduling, data entry, and multitasking in fast-paced environments. Experienced in phone-based support, resolving customer issues, managing confidential information, and providing compassionate care. Seeking a remote work-from-home customer service or virtual assistant role.

Core Skills

Remote Customer Service, Inbound & Outbound Calls, Call Center Support, Customer Complaint Resolution, Data Entry, Scheduling & Appointment Coordination, Email Communication, Microsoft Office, HIPAA Compliance, Administrative Support, Problem Solving, Multitasking, Team Collaboration, Inventory Tracking, Client Relations

Professional Experience

Customer Service Associate – Customer Service Call Center – Houston, TX

January 2019 – November 2021

Handled inbound customer calls and resolved questions regarding products and services.

Processed customer orders, account updates, and service requests accurately.

Assisted customers with troubleshooting and issue resolution while maintaining professionalism.

Maintained detailed customer records and escalated complex concerns when needed.

Provided proactive customer outreach and follow-up support.

Health Care Provider / Client Support Specialist – Incarnations Health Care Services – Houston, TX

June 2015 – Present

Communicate daily with patients and families to provide updates and support.

Managed schedules, appointments, transportation, and client documentation.

Provided compassionate customer-focused assistance while maintaining confidentiality.

Handled multitasking responsibilities including medication reminders, meal preparation, and household support.

Owner / Supervisor – T'S & D Cleaning Services – Houston, TX

November 2006 – May 2016

Managed customer accounts, scheduling, invoicing, and client communication.

Resolved customer concerns and ensured high-quality service delivery.

Supervised staff, conducted interviews, and coordinated daily operations.

Maintained inventory records and communicated with corporate clients.

Education

Marquis Learning Center / Houston Community College – High School Diploma

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