Clerical Professional with Healthcare Experience

Samantha Cole-Cooper

Clerical Assistant Since ***1

Cell Phone: 347-***-****

Email: ******************@*****.***

Employment History

**/**** -**/**** (Clerical LV III Dentistry)

Kings County Hospital Center Brooklyn, NY

-Clerical Associate as directed will report to the manager and/or administrator of the service and the responsibilities will be as follows:

- Registration of all patients presenting for services through EPIC.

- Meet and greet patients, visitors and family members in respectful/professional manner

- Maintain patient confidentiality.

- Answer phones and address telephone inquiries regarding the level of services offered in the practice.

- Schedule appointments through our electronic medical record.

- Maintain professional decorum and courtesy toward patients and colleagues.

- Open and close visits utilizing Epic.

- Generate new patient's charts in Epic.

- Verify/update registration for all patients presenting for services. 09/2022- 06/2024 Maximus Remote (Home) - Call Center Representative

- ATS Friendly

- Outbound and Inbound Calls

- Perform clerical duties/customer service assistance

- Scheduling and Registrar

- Contact insurance’s

- Data Entry

- Code and Billing

04/2022- 08/2022 (Contracted T4H) Queen General Hospital Jamaica Ave, NY

- Unit Clerk- Radiology

- Perform data entry/audit patient record

- Register patients/use automated office system/maintain files/perform inventory control/order supplies

- Manage calls/appointments/carry out errands when necessary 12/2019- 04/2022 Bio Diagnostic Lab Brooklyn, NY - Covid Swab tester

- Provide client service/accessioning/screening patients

- Verify information/maintain HIPAA standards/perform front desk duties 05/2018- 12/2019 Heart Share Brooklyn, NY - Direct Support Professional

- Provide care/ensure safety/assist with ADLs

- Attend meetings/respond to crisis situations/medical emergencies

- Administer first aid/transport residents/assist meal planning/participate in orientation/manage schedules

10/2011- 05/2018 CAMBA Office Brooklyn, NY - Intake coordinator

- Conduct evaluations-initial/verify insurance

- Conduct admissions/schedule appointments

- Manage patient charts/perform clerical duties

Education 01/2023 MEDGAR EVERS

New York, NY

- Nursing

05/2022 DEVRY New York, NY - Medical Billing and Coding 08/2013 Sheepshead Bay Brooklyn, NY - High School Diploma Certifications/Licensures

• • EMR Charting System: Epic

• ATS

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